fix(support): Show new tickets as "New"

[Twixes]

trafficstars

Problem

Unhandled Zendesk tickets (those without a reply or note in Zendesk) currently show up as "Open", which blends in with tickets awaiting further activity from the team. This makes it harder to provide a great experience for our users.

Note that we do already use the "New" status, but only for community questions.

Changes

New tickets from the app will now show up as "New".

[github-actions[bot]]

Size Change: -17 B (0%)

Total Size: 2.22 MB

ℹ️ View Unchanged

Filename	Size	Change
frontend/dist/toolbar.js	2.22 MB	-17 B (0%)

_{compressed-size-action}

[MarconLP]

Our Zendesk routing triggers which automatically assign tickets to the correct teams, are set up to switch the status to open as well.

[MarconLP]

I've updated all routing triggers and new tickets will now appear as New in each queue.

[posthog-bot]

This PR hasn't seen activity in a week! Should it be merged, closed, or further worked on? If you want to keep it open, post a comment or remove the stale label – otherwise this will be closed in another week.

[posthog-bot]

This PR was closed due to lack of activity. Feel free to reopen if it's still relevant.