Vincent Borghi

TicketCreate() assumes falsely that a ticket number looks like a number (an int)

3

My OTRS instance has a specific ticket number generator, so ticket numbers are not made of digits only (an example of ticket number in my system is "210315-VT1203" ). Apparently...

In otrs/objects.py, assumptions made by "autocast" are error-prone (for values with a leading zero)

1

In my use case, I have a dynamic field "SR Number" which stores some external ticket number. The fact is that those ticket numbers are made of digits only and...

base64 encoding for attachments with Python 3

1

The example given in the documentation: att_content = base64.b64encode(att_file.read()) does not work, because the content string in the generated XML has a leading literal "b" and is enclosed with quotes...