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​Error while installing the app on Windows 11

Open amihos opened this issue 1 year ago • 4 comments

What happened?

I attempted to install the Affinity app on Windows 11. The laptop hung and froze for a few seconds, then all the screens turned black, resembling a graphics card issue. Subsequently, the laptop resumed functioning, and I observed an error message regarding the installation. Nevertheless, I noticed that the app was installed successfully and I was able to open it. Below is the log that I will attach.

Distribution version

macOS x64 (Intel)

What browsers are you seeing the problem on if you're using web version?

No response

Are you self-hosting?

  • [ ] Yes

Relevant log output

log attached as a file

Anything else?

SquirrelSetup.log

amihos avatar Jul 26 '24 11:07 amihos

Issue Status: 🆕 *Untriaged

*🆕 Untriaged

The team has not yet reviewed the issue. We usually do it within one business day. Docs: https://github.com/toeverything/AFFiNE/blob/canary/docs/issue-triaging.md

This is an automatic reply by the bot.

affine-issue-bot[bot] avatar Jul 26 '24 11:07 affine-issue-bot[bot]

If the Distribution version you filled in is correct, then you may have downloaded the wrong version. For win11, you need to download and install windows version. affine-0.15.7-stable-windows-x64.exe

JimmFly avatar Jul 31 '24 07:07 JimmFly

Looks like you attached the wrong log file. Can you please attach C:\Users\xxx\AppData\Local\SquirrelTemp\Squirrel-Install.log instead?

pengx17 avatar Jul 31 '24 07:07 pengx17

I just double checked here is the name of the file i have installed: affine-0.15.7-stable-windows-x64 I also attach the log file you asked. Squirrel-Install.log

amihos avatar Jul 31 '24 10:07 amihos