terrysimpson99

Hello all, The guidance on this page says "Your confirmation page must include:" ... "a link to your feedback page". We have services that don't have a link to feedback....

On one service we eliminated the feedback link and put the feedback questions directly on the feedback page. The feedback rate jumped from 2.5% (average over 6 months) to 45%...

Another nugget: The feedback score was averaging 40% (over 12 months using the link) and jumped to 67% (in the last month when the link was replaced with in-page feedback)....

I agree with Ed, if the user has to do more the extra content may be a distraction from the user task. In our example, the journey has ended so...

What's the next step with this debate?

> Had a support request in person - the pattern mentions sending a confirmation email, but there's no guidance on what that email should contain. There's guidance at: https://www.gov.uk/service-manual/design/sending-emails-and-text-messages#how-to-write-emails-and-text-messages It...

joelanman wrote: >I think there's a good example of usage on [Find a job](https://findajob.dwp.gov.uk/search?q=designer&w=london) (via @dashouse) > > The example of 'Find a job' may illustrate a point about 'select'...

>They suggest using a space (or half-space) to indicate groupings: The international standard is ISO 80000-1 "To facilitate the reading of numbers with many digits, these may be separated into...

I mentioned ISO 8000-1 to add information to what Alan (Zeno001) said. I do have an opinion on it. Unfortunately, without a github for the content style guide, I don't...

We've discussed this issue in our team. I know some services don't want decimal values and just want integers but I think that issue can be handled separately. I'd like...