Stephen Stack

Can this be merged, or is the project dead?

Hi Sounds like a timeout issue, perhaps on the queue. Few things to try, first update the queuing default timeout. In rConfig Pro 7 we have it set to one...

OK, thanks for trying those steps. Can you let me know one more thing. What prompts do you have configured for this device in the UI?

Ok, maybe we can help with a short live troubleshooting session there's only a couple of things it can be, and we can feedback results here. Ping [email protected] to set...

Can you check the logs files in /var/www/html/rconfig/storage/logs. Run the download and check the latest for any errors. Also, check the application logs under settings. I'm starting to sense, given...

Thanks peter, its not clear why the download stops consistently at this line. Can you send a copy of the template, and the debug output to [email protected]?

closing this as resolved