python-freshdesk

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Is it possible to Create a ticket with custom fields?

1

I can't figure it out. Is possible to put the Custom_field variable in to the create_ticket(): call ?

jverac4288

ModuleNotFoundError: No module named 'freshdesk.api'; 'freshdesk' is not a package

1

I just pip installed python-freshdesk and tried to import the module, but am getting this error. _ModuleNotFoundError: No module named 'freshdesk.api'; 'freshdesk' is not a package_ **Python Code that recieved...

sherodkeen

Can you tag the v1.3.8 release?

2

I'm building packages for this, but I realised I never got the latest version v1.3.8 as it wasn't tagged. Would you mind tagging that one for me? Thanks

andybotting

Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs

1

I tried to create an API object like ``` from freshdesk.api import API a = API(domain='https://xxxx.freshservice.com', api_key='XXXX) ``` and I get the following error: > Freshdesk v2 API works only...

Lazloo

I am trying to use the v2 of the Python API by using [Usage](https://github.com/sjkingo/python-freshdesk#usage) instructions from the readme and from simple get requests like [here](https://support.freshdesk.com/support/discussions/topics/317955). Both attempts are made in...

abhishah901

`api.agents.get_agent(id)` is returning only the name of the agent. I need other details like email/mobile/last_login_at etc... How do I get those?

Krishnakumarskr

Can't get requester name

3

Ticket.name does not exist (official freshdesk api has this property) I also can't use ticket.contacts.get_contact(id) because it rises exception 'Freshdesk not found' why ?

codepypl

how to create a new watcher or get noticed about newest replay.

2

Im trying to create a discord bot to supprt full integration with freshdesk. i wish to be notified about new replay from customer my bot sends automatic replay to each...

codepypl

Removed 30 max boundary in list_from_folder (solution articles)

1

Halpph

Get a count of total records retrieved by the filter_tickets Method

8

As a developer I would like to know the total count of tickets returned by a query_string so that I know if I cannot retrieve all the tickets in the...

hanskohls