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Can not read depth stream when using USB Extension cable

Open bowieshi opened this issue 1 year ago • 2 comments

Hi. I am using a USB Extension Cable to link my Orbbec femto bolt depth camera to my ubuntu computer. When I run the code under the Sample_DepthViewer directory, I can read the depth information, like the following: Screenshot from 2024-10-14 22-05-08 I think the USB Extension cable is OK for transmitting the depth information. However, when I run the code under the Sample_SaveToDisk, I can not read depth stream and can not save the depth images successfully, like the following: Screenshot from 2024-10-14 22-03-04 When I do not use USB Extension cable and directly use the officially provided cable to link my camera to computer, I can use code under the Sample_SaveToDisk to read in depth stream, like following: Screenshot from 2024-10-14 22-03-47 The color stream is OK anytime, both Sample_ColorViewer and Sample_SaveToDisk, the color stream is normal and I can read it. I can not find what is the potential problem of the depth stream. Could you help me out? Thank you. I am using this cable to test: 5451728915118_ pic

bowieshi avatar Oct 14 '24 14:10 bowieshi

https://www.amazon.com/Compatible-Kuject-Transfer-Charging-%20Chargers/dp/B09DSD8RZL/?th=1 This is the USB extension cable that we have tested.

zhonghong322 avatar Oct 17 '24 05:10 zhonghong322

@zhonghong322 thank you for your response. Can I inquire whether you have tested any USB extension purchasing available within mainland? It seems that buying Kuject Link USB extension is not very convenient in mainland. Thank you very much!

bowieshi avatar Oct 17 '24 07:10 bowieshi