Logan Merrill

Thanks for your reply. However, the accessibility changes/improvements that are needed would require modifying the HTML of the core Freescout application, i.e. to add or improve ARIA roles and other...

After some further investigation, it looks like a lot of the accessibility changes I need to make can be done to the HTML within the resources/views folder. For example, there...

Certainly. One thing that, as of right now, is completely inaccessible in the Freescout user interface are the buttons for sending a reply, adding a note, and performing related actions...

Yes. I have a local development environment on my Mac that can be used to run specific branches of software as required. I also have experience in developing for accessibility,...

Thanks for putting this together. I haven’t had a chance to look at it yet but will do so later today and let you know if the buttons are fixed....

Just had a second to grab the pull request and test locally. Adding role=“button” to the three conversation action buttons did the trick - they are now completely accessible. It...

Sure. I know you were originally going to work on the dropdown menus near the conversation action buttons, but you said those might be more difficult. Looking at the code,...

That’s a good strategy, however some screen readers do not report e.g. things like title labels on elements and will only report aria-labels. For example, I am using VoiceOver on...

I just pulled down the latest changes to the pull request but when I load the app in my browser it doesn’t look like anything has changed…Can you give me...

The Reply button is part of the three conversation action buttons right? That was one of the buttons that was initially completely inaccessible when we started all of this but...