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Published 20 hours ago • verified publisher icon freescout-helpdesk

Start new ticket with Note (maybe even without customer)

Open joris85 opened this issue 5 years ago • 2 comments

Hi guys,

A lot of times i send my college in the ticket system an email. Now that is kinda not possible but would love to notify him trough freescout. So i would suggest to add at the start of a new ticket next to Call a note as option. 99% the same as the call and we could fix it with that but i can imagine that with note a customer is not mandatory.

Do you think this could be a core option?

joris85 avatar Oct 01 '20 16:10 joris85

It's not clear what is needed.

freescout-helpdesk avatar Oct 28 '20 06:10 freescout-helpdesk

Not sure what @joris85 is describing but it would be awesome to create a ticket via a note without assigning a recipient. Right now we need to send an email to someone to create a new ticket but sometime we just want to create a ticket without sending any email. Would it be possible ?

MaraScott avatar Jul 02 '22 19:07 MaraScott

This is currently possible with the calls feature. No email to the customer is sent.

Screen Shot 2022-10-11 at 15 22 39

fulldecent avatar Oct 11 '22 19:10 fulldecent