Free Self-Hosted Zendesk & Help Scout Alternative

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7+ (Laravel framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

Table of Contents

• Features
• Demo
• Mobile Apps
• Requirements
• Installation
• Cloud Hosted
• Modules
• Tools & Integrations
• News & Updates
• Contributing
• Screenshots

Features

• No limitations on the number of users, tickets, mailboxes, etc.
• 100% Mobile-friendly.
• Multilingual (English, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
• Seamless email integration.
• Suppports modern Microsoft Exchange authentication.
• Web installer & updater.
• Starred conversations.
• Forwarding conversations.
• Merging conversations.
• Moving conversations between mailboxes.
• Phone conversations.
• Sending new conversations to multiple recipients at once.
• Collision detection – notice is shown when two agents open the same conversation.
• Push notifications.
• Following a conversation.
• Auto reply.
• Internal notes.
• Pasting screenshots from the clipboard into the reply area.
• Configuring notifications on a per user basis.
• Open tracking.
• Editing threads.
• Search.

Need anything else? Suggest features here.

Demo

Live Demo

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

• Nginx / Apache / IIS
• PHP 7.1 - 8.1
• MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL

Installation

Installation Guide

Images & one-click installs:

• Docker Image
• Softaculous (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
• Fantastico (cPanel, DirectAdmin, ISP Manager, ISP Config)
• Cloudron
• Ubuntu (bash script)

Cloud Hosted

Cloud Hosted FreeScout

Modules

• Official Modules
• Community Modules

Tools & Integrations

• API
• Migrate to FreeScout (from any help desk)
• Zapier
• Make (Integromat)

News & Updates

If you would like to be notified about important news and updates you can subscribe here

Contributing

• Support the project by leaving a feedback
• Development Guide
• Todo list
• Translate

Screenshots

Dashboard:

Conversation:

Mailbox connection settings page:

Notifications:

Push notification:

Web installer:

Login page: