freescout icon indicating copy to clipboard operation
freescout copied to clipboard

Published 20 hours ago • verified publisher icon freescout-helpdesk

Chinese chars in body preview while original message shows properly

Open rabsym opened this issue 5 months ago • 2 comments

Hello,

I have an issue with emails showing with chinesse chars in preview while showing good in original view as seen in the following capture.

Image

Any clue to dig in?

Thanks. Raimon

PHP version: 8.2 FreeScout version: v1.8.182 Database: MariaDB Are you using CloudFlare: No Are you using non-official modules: No

rabsym avatar Jun 13 '25 12:06 rabsym

You can send the EML file to [email protected] to check it.

freescout-help avatar Jun 13 '25 13:06 freescout-help

The received EML file is shown correctly (without Chinese chars). You can check it like this: https://github.com/freescout-help-desk/freescout/wiki/Fetching-Emails#checking-eml-file

Maybe something went wrong during the fetching of this email. But there is no way to figure out what exactly.

freescout-help avatar Jun 13 '25 18:06 freescout-help