Regression: workflow to suppress auto-reply email is said to have fired, but the email is still sent

[DavidAnderson684]

PHP version: 8.3.21 FreeScout version: 1.8.180 Database: MariaDB 10.11 Are you using CloudFlare: Yes Are you using non-official modules: No

Each month a bill from Amazon AWS comes to the Freescout mailbox. I have a custom workflow (Workflows module 1.0.77) which suppresses our usual automatic reply back to Amazon (as well as any other generic no-reply addresses), like so:

This is known to work, since it worked for several months. This month, however, it did not work. Freescout records that the Workflow was triggered...

... nevertheless, the auto-reply message did go, because Amazon then sent an automatic reply to that message, including the full text of our own auto-reply in it:

At the beginning of last month I believe we were running Freescout 1.8.173.

[freescout-help]

It's hard to tell what exactly went wrong. Was it a single case or now it does not work for all the emails from Amazon?

[DavidAnderson684]

I'll be able to tell you at the start of the next month, when they send the next invoice email.