freescout Email is turning into clickable links

Hi @freescout-help

We are using FreeScout to send automated replies to users when they fill form on site. In such case the email address that contains a domain-like substring (for eg: [email protected]) is converted into a clickable hyperlink (devil123.com). Can you please take a look into this.

Thank You.

Oct 14 '24 13:10 mahavirn

HTML-code and screenshots would be helpful.

Oct 14 '24 16:10 freescout-help

Like this one:

Oct 14 '24 16:10 mahavirn

HTML code is needed. You can find it under the "Code" button in the FreeScout editor.

Oct 17 '24 05:10 freescout-help

Hi @freescout-help

Below is the HTML code we are using in Auto-Reply

Hello {%customer.firstName%},

Thank you so much for reaching out to us!

Oct 22 '24 07:10 mahavirn

The issue is its not picking firstname or lastname when creating or updating the customer.

Oct 22 '24 07:10 mahavirn

Yes, it is not picking the firstname or lastname in the case where user email is a domain like string (for eg. [email protected])

In this case it is taking "devil123.com" from the email as the first/last name and converting it into a clickable hyperlink

Oct 22 '24 08:10 rushikeshw01

@rushikeshw01 thanks for helping.

Oct 26 '24 11:10 freescout-help

@freescout-help This is not fixed yet.

We are using FreeScout to send automated replies to users when they fill form on site. In such case the email address that contains a domain-like substring (for eg: [email protected]) is converted into a clickable hyperlink.

Steps to reproduce -

Create a gmail account with email address that contains a domain-like substring ( for eg: [email protected]
Submit a Form: Fill out the contact form using the email address created above.
Check the Thank you Email Response on the above email address inbox- https://bsf.d.pr/i/KKi4wo - The name is shown as evil123.com and is hyperlinked.

Please let us know if you still need help understanding the issue.

Dec 23 '24 08:12 rushikeshw01