LDAP configuration with AD OK, But none can login.

[innov2e]

PHP version: 7.4.30 FreeScout version: 1.8.122 Database: MySQL Are you using CloudFlare: No

I am configuring the LDAP Module with Active Directory and the successful steps are:

• I can bind the Active Directory fine with the Connect and Fetch Attributes button
• I assigned attributes to ACtive Directory's fields in this way: Email -> email First Name -> givenname Last Name -> sn Job Title -> description Phone Number -> telephon number
• I can import users from Active directory using the memberOf into the DNs and Filters field. The Imported users are the right one with the right attributes read from the Ad Group. Then I have set the LDAP Authentication swithc ON

BUT None of imported users can login into Freescout.

Into Users log I found an entry Failed login for each login attempt from which I get These credentials do not match our records. even if the user is present and correctly imported.

I found nothing into the logs, do you ave any suggestion about how debug this issues?