freescout
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freescout-helpdesk
Display / Add automated response to the conversation.
When an automatic reply is sent, it seems the automatic email sent by Freescout isn't displayed in the conversation view. Some conversations seem out of sync because of the missing emails sent to the customers. Please display the emails on the conversation.
Feel free to request a feature: https://freescout.net/request-feature/ Also specify where you want to see auto replies: in FreeScout conversations, in email notifications to users, or both.
It's more like a bug, not a new feature. When "Auto-Reply" is enabled: when the customer sends an email, and the automatic response is sent out, there is no way to know.
The thing is that for 4 years nobody needed this. So possibility that it will be added to the core is quite low.
All customers don't know what they need. In this case, many customers have not installed other modules like Workflow, so they didn't realize what they're missing?
I don't use auto responses yet, so I was not aware of this. But for me auto responses should be displayed in the conversation, for sure. It is quite important because auto responses are part of conversation and its content may vary depending on the workflow settings. So agents must be aware of the content.
The thing is that for 4 years nobody needed this. So possibility that it will be added to the core is quite low.
Please add a core! Important function. Thank You
