freescout
freescout copied to clipboard
freescout-helpdesk
creating a new conversation, adds RE: to the sent email
Hi Team,
When I creating a new conversation via FreeScout, script automaticaly adds RE: prefix to the sent email. I think it's malfunction.
I think this is a malfunction. Such a prefix should only be added to the answer, not new message.
Regards to all!
We can't confirm the issue. Try to write a step-by-step instruction on how to reproduce it.
Hello,
it's just a step to creating a new conversation through the FreeScout panel.
So I log in to the FreeScout Panel - then select New conversation - fill in the fields and send a message.
When I look at the message in my mailbox, I have the prefix with RE: as in response to a report, but it's a new conversation, not a reply.
Can you reproduce it on demo.freescout.net?
Do you have any non-official modules active?
Sure, I sent an e-mail.
But I haven't received @ gmail.com in my account yet.
demo.freescout.net does not send outgoing emails. Can you make some screenshots or video?
So I cannot reproduce this, because outgoing emails has set this prefix.
Check the screenshot please - as you can see in send mail I have a prefix "Odp:" - it means the same "RE:"
It must be your email client. In FreeScout code there is not such text as "Odp".
I am explaining that this translation into Polish - FreeScout adds the prefix "RE:" to the message sent and it means the same as in Polish "Odp:"
Check this from RoundCube. It'a also my mail client? :)
Try to post here original text of the email - something like "Show original".
It's original text . I only post "*" to hide my data.
From: ******** Subject: Re: prefix To: *******@icloud.com MIME-Version: 1.0 Content-Type: TEXT/html; CHARSET=US-ASCII
prefix test
-- Regards, Your Support
What version of FreeScout are you using? Can you show where you are creating the conversation.
Can somebody experiencing this issue please reproduce in the latest version 1.8 or later?
