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Published 20 hours ago • verified publisher icon freescout-helpdesk

Feature Request: Merging Tickets Add previous contact to CC of parent ticket

Open adamsewell opened this issue 4 years ago • 2 comments
trafficstars

When merging tickets, it would be nice to have the other ticket submitter added to the ticket as CC.

adamsewell avatar Jul 08 '21 14:07 adamsewell

This could be dangerous as a default

fulldecent avatar Jul 09 '21 16:07 fulldecent

I disagree, this is pretty standard on most ticketing systems. It is on FreshDesk as well as HelpScout if I recall correctly. How could this be dangerous?

adamsewell avatar Jul 09 '21 16:07 adamsewell

We'll leave this as it is.

freescout-helpdesk avatar Feb 14 '23 11:02 freescout-helpdesk