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Attachment not showing in tickets sent from Microsoft Outlook app
When receiving mails with attachment and also has pictures in signature, attachment not showing in ticket. Noticed that this occurs only sending mails from outlook client app
Tryed folowing:
- without pictures in signature OK
- sending from gmail account OK
- sending from webmail (our server) OK
- MIcrocoft Outlook - from two mail servers NOT SHOWING ATTACHMENT
If you need additional information please write.
Try to write the instruction on how to reproduce the issue, inluding what do you mean under "MIcrocoft Outlook" (web client or something else), how you add picture, etc.
Hi,
Thanks for your reply. I think with pictures it is easier to show the issue:
Office365 Details: Microsoft Outlook for Microsoft 365 MSO - app (not a web client)
We have a problem where attachments and pictures won't show that are coming from exchange sent with outlook.
Have tried to sent a mail with outlook and a google account: Works fine Have tried to sent a mail with outlook and hotmail account: Attachments don's show But I can see the symbol in freescout that shows that the email contains attachments.
The email body in freescout looks like this: From google account with outlook:
<div class="WordSection1"><p class="MsoNormal"><img width="598" height="202" style="width:6.2291in;height:2.1041in" id="Picture_x0020_1" src="https://freescout.internal.bluetest.se/storage/attachment/1/4/26/image001.png?id=22504&token=c3d675641d9730bd118a4a5084a9109c"><span lang="SV"><p></p></span></p><p class="MsoNormal"><span lang="SV">Copied from clipboard<p></p></span></p><p class="MsoNormal"><span lang="SV"><p> </p></span></p></div>
From hotmail account with outlook:
<div class="WordSection1">
<p class="MsoNormal"><span lang="SV">Small picture<p></p></span></p>
<p class="MsoNormal"><span lang="en-SE"><img width="475" height="538" style="width:4.9479in;height:5.6041in" id="Picture_x0020_1" src="cid:[email protected]"></span><span lang="en-SE"><p></p></span></p>
<p class="MsoNormal"><span lang="SV">Large picture <p></p></span></p>
<p class="MsoNormal"><span lang="SV"><img width="1588" height="896" style="width:16.5416in;height:9.3333in" id="Picture_x0020_2" src="cid:[email protected]"></span><span lang="SV"><p></p></span></p>
<p class="MsoNormal"><span lang="SV"><p> </p></span></p>
</div>
We are also seeing this problem which is a major issue. Being unable to receive support emails for all Exchange users is really a big problem for enterprise customers as Exchange is very common.
Have tried to sent a mail with outlook and hotmail account: Attachments don's show
Can you attach a body of such email?
Have tried to sent a mail with outlook and hotmail account: Attachments don's show
Can you attach a body of such email?
This is the body i get in freescout from such mail
<div class="WordSection1">
<p class="MsoNormal"><span lang="SV">Picture below here<p></p></span></p>
<p class="MsoNormal"><span lang="en-SE"><img width="354" height="64" style="width:3.6875in;height:.6666in" id="Picture_x0020_1" src="cid:[email protected]"></span><span lang="en-SE"><p></p></span></p>
<p class="MsoNormal"><span lang="SV">Bigger picture below here<p></p></span></p>
<p class="MsoNormal"><span lang="SV"><img width="1459" height="1029" style="width:15.1979in;height:10.7187in" id="Picture_x0020_2" src="cid:[email protected]"></span><span lang="SV"><p></p></span></p>
</div>
Below here is the origina mail received in the IMAP inbox
Delivered-To: [email protected]
Received: by 2002:a5d:5082:0:0:0:0:0 with SMTP id a2csp290501wrt;
Mon, 16 May 2022 07:05:27 -0700 (PDT)
X-Google-Smtp-Source: ABdhPJxWDX1vBUPlcXRoURSGiXxAeQm9GM9wiUS4tmiMIaB6lgBg25fpDkBzb8xydPOsKLgsM0oc
X-Received: by 2002:a17:907:8693:b0:6f8:635a:1d32 with SMTP id qa19-20020a170907869300b006f8635a1d32mr15629038ejc.663.1652709926715;
Mon, 16 May 2022 07:05:26 -0700 (PDT)
ARC-Seal: i=2; a=rsa-sha256; t=1652709926; cv=pass;
d=google.com; s=arc-20160816;
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Ljlw==
ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
h=mime-version:content-language:accept-language:message-id:date
:thread-index:thread-topic:subject:to:from:dkim-signature;
bh=QbMAHfUooehVXAJUj+EagywQDBBl+/MOlm7lrEENWgM=;
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dtDw==
ARC-Authentication-Results: i=2; mx.google.com;
dkim=pass [email protected] header.s=selector1 header.b=lyiURaAE;
arc=pass (i=1);
spf=pass (google.com: domain of [email protected] designates 2a01:111:f400:fe0e::82f as permitted sender) [email protected];
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=hotmail.com
Return-Path: <[email protected]>
Received: from EUR04-VI1-obe.outbound.protection.outlook.com (mail-vi1eur04olkn082f.outbound.protection.outlook.com. [2a01:111:f400:fe0e::82f])
by mx.google.com with ESMTPS id dm16-20020a170907949000b006f01fd542c2si11066127ejc.606.2022.05.16.07.05.26
for <[email protected]>
(version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
Mon, 16 May 2022 07:05:26 -0700 (PDT)
Received-SPF: pass (google.com: domain of [email protected] designates 2a01:111:f400:fe0e::82f as permitted sender) client-ip=2a01:111:f400:fe0e::82f;
Authentication-Results: mx.google.com;
dkim=pass [email protected] header.s=selector1 header.b=lyiURaAE;
arc=pass (i=1);
spf=pass (google.com: domain of [email protected] designates 2a01:111:f400:fe0e::82f as permitted sender) [email protected];
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=hotmail.com
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none; b=NikDf41CcsQcE91k1WmLnLUkprdF5F4CblfeSPUEQTHhiiOTdwNO7uR3I8x5MFb7QFT/4uNh9/oZyuvCFlLdlr4C9+R//O77/nF3Cy1T56jjmcGL3yfxlzg2zvHLKRYiTCzPqZGqtu0dQRdRPuCMjoFrtsnzEZd5OR05gPCI0i5idcKsX6iYkS1Ey2poHDL1b1edNvJRmQD90HR9Yd7+SJoY1QlrWBk3hJNEsy4i/ENpLvBpHsYYhJ7+GiPM+QTOmm+y+tom/589wlq8+sE81DEXRFEURLej9lSbVkSmOsiijrozJosu8St6gKgECWjkTcN7Z6nUcpqVLdKJUBrYyQ==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com; s=arcselector9901; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1; bh=QbMAHfUooehVXAJUj+EagywQDBBl+/MOlm7lrEENWgM=; b=LJEfx9uXB8hyjmmsm8EBhzY/tMI/jKrpCnjvDa3YUV6+TkxOeDxEttfcBKoPbbXfEvDHp9ca2QjCG9P/mCoBjeMk9bWPEEtHUTma5r8sEu+nPgwTNtj1+quFYb8xdA9Ec7GF3XAVdbbiueb+Roce2ec5Bv1HH2fbvaLdscKK/Mmbx+vlIeUHGxpbBzO/4I+rJUkxNai5c2d8gTo1oKB3MN1xpQv64gqeqBOyAO2FJ4pKShnBXqP+d5Ye80g5rbOm2XHOzJK/XA8JNeb29HjqYYPNf4oRoeWokQRHi3akA6Uqj207pb99G39cYqygfzruqXtoUtZoAjbeszngo8xmEw==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none; dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com; s=selector1; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck; bh=QbMAHfUooehVXAJUj+EagywQDBBl+/MOlm7lrEENWgM=; b=lyiURaAE2bPEv7B2c7nLcMDEcFV1OT7tvb+qHxCearH7WcIUWk1TztNKvQ7YKDHEMkL1wKuFPVdoH57AbHJ4Mua7LDGyv1JqHsmVEWVoiZM9kmSKUqVUyLJI4/h5vV68qlww1vrM1LsP6Cuzf37gXUih3pEtM9QMWjjsBXI8lJw6DI7krdMytflz/3r3FZSkeBtgnCiQvG+fnhx78Hbte6JGg26jD0I7nJ/DFf/zabdY0qzixM8wU9JBiccXQSEDmWaIIu3Ghdhky7Yq6aseanYbS7b4buPMICGGcjLe/+x9s5uh64TzPVizkTXhmRYU9etLzNM63uJ+PPsuPrFfjQ==
Received: from AM0PR0202MB3329.eurprd02.prod.outlook.com (2603:10a6:208:6::10) by AM6PR0202MB3573.eurprd02.prod.outlook.com (2603:10a6:209:17::26) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5250.18; Mon, 16 May 2022 14:05:25 +0000
Received: from AM0PR0202MB3329.eurprd02.prod.outlook.com ([fe80::403:f465:2d1b:5bde]) by AM0PR0202MB3329.eurprd02.prod.outlook.com ([fe80::403:f465:2d1b:5bde%4]) with mapi id 15.20.5250.018; Mon, 16 May 2022 14:05:25 +0000
From: user account <[email protected]>
To: "[email protected]" <[email protected]>
Subject: IT test Pictures and attachments
Thread-Topic: IT test Pictures and attachments
Thread-Index: AdhpLeRSY8HbFajEQxSUHewlFeqI3Q==
Date: Mon, 16 May 2022 14:05:25 +0000
Message-ID: <AM0PR0202MB33297A02DB8FE4A95ECECBB6D9CF9@AM0PR0202MB3329.eurprd02.prod.outlook.com>
Accept-Language: sv-SE, en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-tmn: [o4PRtwZ50WbVLXMX4vKaSlH8hdUuYRE1]
x-ms-publictraffictype: Email
x-ms-office365-filtering-correlation-id: 2319430e-1788-4cf0-21c8-08da37451fd2
x-ms-traffictypediagnostic: AM6PR0202MB3573:EE_
x-microsoft-antispam: BCL:0;
x-microsoft-antispam-message-info: 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Have tried to sent a mail with outlook and hotmail account: Attachments don's show
We've just tested it using Microsoft Outlook on Windows and the image is visible in the FreeScout.
Can you send a sample email from Microsoft Outlook to [email protected]?
Have tried to sent a mail with outlook and hotmail account: Attachments don's show
We've just tested it using Microsoft Outlook on Windows and the image is visible in the FreeScout.
Can you send a sample email from Microsoft Outlook to [email protected]?
Just sent you an example email that don't work for us
The image is visible at https://demo.freescout.net
Yeah I see that. What setting could cause it not to work? "It works on my machine" Would not really make my problem easier to troubleshoot. Any ideas? Could it be php size limit or something of that sort?
Are you using the latest FreeScout? Are you fetching emails in FreeScout using modern Microsoft Exchange authentication or IMAP?
Are you using the latest FreeScout? Are you fetching emails in FreeScout using modern Microsoft Exchange authentication or IMAP?
Updated to latest freescout earlier today. Fetching mail from google IMAP account
You may need to find someone who can debug it on your server. See https://github.com/freescout-helpdesk/freescout/wiki/Hire-Developer
Problem solved. Did some import from console as root. So the the error was wrong folder permission
[2022-05-17 16:09:08] Error: file_put_contents(/var/www/html/storage/app/attachment/6/0/1/duckduckgo_small.png): failed to open stream: Permission denied; File: /var/www/html/vendor/league/flysystem/src/Adapter/Local.php (129)
Better logging would probably help find this issue quicker, since the web interface showed OK on all permission.
Folder permissions are now debugged in Settings > System.
Recommending to close issue
