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Published 20 hours ago • verified publisher icon freescout-helpdesk

Wordpress Plugin

Open diguinho2018 opened this issue 4 years ago • 11 comments

Hey guys!

I'm a wordpress user and maybe some of you guys are too, I'm willing to make one Wordpress Plugin to integrate with FreeScout, everything using FreeScout's API. I'm not a coder so that will take some time, but if there is anyone interested we could do this together and finish it faster.

Plugin to-do list: 1- Get wordpress' user tickets (using user email); 2- Display ticket list with html table (using ticketid, ticket subject, ticket assignee, ticket status, ticket last activity) in a custom page, using shortcode; 3- On ticket list click it would display the ticket and all its info; 4- Ability to make a reply to ticket; 5- Any other needed data.

diguinho2018 avatar Feb 03 '21 17:02 diguinho2018

I'd be all over that plugin.

centralplexus avatar Feb 12 '21 08:02 centralplexus

I am working on this, will be published very soon.

  • [x] Textarea to paste the Widget JS
  • [x] Checkbox to enable or disable the widget
  • [x] Settings to choose the active mailbox
  • [x] Display a list of conversation in admin panel
  • [x] match the email with user accounts inside the WordPress and create link to the user details page.
  • [x] Clicking on the conversation will take to the helpdesk website. (for now)
  • [x] a shortcode  [freescout_eup mailbox=""] to show the EUP in a iframe anywhere in the frontend.
  • [x] a shortcode  [freescout_kb mailbox=""] to show the KB in a iframe anywhere in the frontend.

will be published in wp.org repo in a week.

scout-devs avatar May 30 '21 07:05 scout-devs

Done - https://wordpress.org/plugins/freescout/

scout-devs avatar Jun 05 '21 03:06 scout-devs

Good job. It would be also good to add few screenshots and short description to the plugin and we will add a link to https://github.com/freescout-helpdesk/freescout/wiki/Community-Modules

freescout-helpdesk avatar Jun 05 '21 12:06 freescout-helpdesk

Yeah doing that.

scout-devs avatar Jun 05 '21 12:06 scout-devs

Done, screenshot updated @freescout-helpdesk

scout-devs avatar Jun 06 '21 05:06 scout-devs

Hello!

Does anyone else have the following problem with the WP plugin?

If the end user portal is integrated into the website, the form is not taken after submitting, but an error message is issued. The ticket is not taken over. See screen-video ...

https://user-images.githubusercontent.com/72531514/122760091-01639780-d29b-11eb-9e17-f44fe49af7d7.mov

qsvch avatar Jun 21 '21 12:06 qsvch

Let us check and get back to you.

scout-devs avatar Jun 22 '21 17:06 scout-devs

Nice, I was thinking to develop a plugin to but you already did it, thanks.

MaraScott avatar Jun 24 '21 08:06 MaraScott

@qsvch looks like this is a Chrome's (and other browsers') security feature. We are investigating further.

vikasprogrammer avatar Jun 25 '21 05:06 vikasprogrammer

On wordpress.org plugin page it says: "This plugin has been closed as of October 25, 2021 and is not available for download. Reason: Guideline Violation."

jshrek avatar Jan 20 '22 14:01 jshrek

Recommending to close issue here.

Discussion can continue on that module's website.

fulldecent avatar Oct 12 '22 13:10 fulldecent