Variable in Mailbox > Custom From Name

[diguinho2018]

Hey guys!

Under Edit Mailbox settings in the field From Name we can select Mailbox Name, User's Name and Custom Name. Would be nice to be able to use variables like {%user.fullName%} in Custom From Name.

Thank you.

[linus-ha]

Missing that feature too! Would be great if that could be implemented.

[freescout-helpdesk]

What do you want to see in {%user.fullName%}? Currently authenticated user? Last user who replied to the customer?

[freescout-helpdesk]

Implemented in the master branch.

[freescout-helpdesk]

Keep in mind that when the conversation is not assigned to any user (for example when the customer sends a new email to you) the customer will see {%user.fullName%} in the sender name.

[cfoellmann]

I just stumbled upon this feature. I think the intention is to "use" the name of the user (agent) actually sending the reply, right?

[freescout-helpdesk]

Yes, correct. It's actually not the assignee user, but the user who is replying is used to replace variables like {%user.fullName%}. But nevertheless when a customer sends a new email to you the customer will receive an Auto Reply with non-replaced {%user.fullName%} variables as there is no user involved at this moment.

[cfoellmann]

So the auto-reply settings need a separate sender setting field ? 😃

[freescout-helpdesk]

We'll just leave everything as it is or roll back this new feature if it will cause troubles.

[naturaw-canine-food]

Why not implement this? It does more good than bad.

For incoming emails not yet assigned, it can just send whatever after the variable .. it works for me.

[freescout-helpdesk]

We've implemented in the master branch replacing with empty string variables which has not been replaced in mailbox's custom from name for auto replies.