diguinho2018

Good one! I would add one more step to the flow you suggested: `Ask question....search FAQ for answers....if user still has question....is work hours? display chat....outside work hours? provide ticket...

Hey @freescout-helpdesk, thank you for your answer. That would be a great feature, could have a "lock" option and if the user reply to the thread the system could send...

> > > How other ticketing systems handle this is by using Resolved and Closed statuses. Resolved can be reopened until X number of days and Closed tickets can not....

Yes, congratulations guys on this great app. After a long time searching and testing a lot of app/plugins to give my users a great Customer Support, I'm glad I found...

That would be great feature to help keep the installation safe and backed up.

Hey! Yeah, I know MMPU is in beta but in my opinion this has a lot of potential. Unfortunately I'm not a coder and cannot help with this plugin as...