2021 Prius Prime "Openpilot Unavailable" on C3

[zvalentine24]

Describe the bug

I continue to get the "openpilot unavailable, waiting for controls to start message" on fully supported 2021 Prius Prime. Don't recall the issue before openpilot 0.9.5 was released.

I have taken the following steps to troubleshoot: -Followed various recommendations from discord on similar issues -Reboot device multiple times each drive (sometimes it will work, others not, and never on first reset) -Reseat all connections and cables -Unplug for at least an hour and tried again -Reflashed the device using AGNOS multiple times -Replaced RJ45 cable with new -Replaced right-angle OBD-C cable with new

Sometimes the openpilot will work while restarting the device several times and sometimes will go days without being available despite restarting the device many many times.

Provide a route where the issue occurs

233ef9dcd57e63d9/2024-02-24--18-43-20

openpilot version

0.9.5

Additional info

Dongle ID: 233ef9dcd57e63d9

[sshane]

I requested upload of a few drives, can you put the device on WiFi?

[zvalentine24]

I brought the device inside tonight and it is currently connected to the WiFi, please let me know if you don't get what you're looking for.

On Mon, Feb 26, 2024 at 2:33 PM Shane Smiskol @.***> wrote:

I requested upload of a few drives, can you put the device on WiFi?

— Reply to this email directly, view it on GitHub https://github.com/commaai/openpilot/issues/31591#issuecomment-1965091226, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFPBT7BNJMS6ZJ5WXUQDOJDYVTPSNAVCNFSM6AAAAABDZEWJOKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRVGA4TCMRSGY . You are receiving this because you authored the thread.Message ID: @.***>

[sshane]

Thanks, I see boardd starts up and then reports a USB error, causing pandad to restart it and leaving controlsd waiting for a response from boardd:

[0.375923] selfdrive/boardd/panda_comms.cc:140 - handle_usb_issue: usb error -4 "No such device (it may have been disconnected)" in bulk_read
[0.376168] selfdrive/boardd/panda_comms.cc:142 - handle_usb_issue: lost connection

@briskspirit any idea what's causing this? 233ef9dcd57e63d9/2024-02-27--07-12-51/0

[LANdrew12]

hey @sshane I am also having the same error message on my C3x after I performed the latest 0.9.7 update. The device still calibrated after a reinstall but not before having to restart several times.

My Dongle ID: a4653a9be878a408

Things I tried already: I tried reseating cables and still get nothing Reinstalled OP restarted several times

Car: 2020 Volkswagen Jetta SEL Premium

Let me know if you want to try something else.

[sshane]

@zvalentine24 does this still happen?

[zvalentine24]

Yes, this still happens every drive. Once I updated to 0.9.6 it normally doesn’t take as many resets to get the device to recognize the vehicle, but still clearly not working as it should.

On Fri, Mar 29, 2024 at 10:06 PM Shane Smiskol @.***> wrote:

@zvalentine24 https://github.com/zvalentine24 does this still happen?

— Reply to this email directly, view it on GitHub https://github.com/commaai/openpilot/issues/31591#issuecomment-2027878018, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFPBT7CNMVUNKPR6KAF6W6LY2YM33AVCNFSM6AAAAABDZEWJOKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMRXHA3TQMBRHA . You are receiving this because you were mentioned.Message ID: @.***>