btry
btry
Hi Do you have business rules which may add assigned groups to a ticket ?
Hi, Could you describe a category tree structure and a minimal form which allows me to reproduce ? You may create a minimal form to export and share here, and...
Hi, after reviewing the code, here is a resume of its behavior: - find the questions of type dropdown, ordered by row and column (in your case, only row) descending...
Hi Do you have a testing environment where you coud do some tests ? Identify a case where the plugin fails. Try to fill again the form with the same...
Hi As we are stuck to the real cases where the problem occurred, could you find the datetime of a badly generated ticket and isolate the logs in php-errors and...
Hi How many tickets are generated by the form ?
If a form generates several tickets, then the behaviour you observed is expected. This is necessary to allow the user to choose the ticket generated by his assistance request. From...
Hi When a user fills and submit a form, his answers are saved (for later display for validation if it is enabled). Then targets are generated. Depending on the configuration...
Hi check if there are conditions applied to your targets. Those conditions allow the administrator to decide if a ticket is actually generated, in function of the answers provided by...
No, Formcreator does not have such feature. When you preview a form for the administrator profile some questions (dropdown and GLPI object types) may show different content, and the entity...