Andrea Leo

please use node 10 or 11. Don't use node 12.

Yes here you can find a docker compose guide: https://developer.tiledesk.com/installation/running-tiledesk-with-docker-compose

What is the version of your tiledesk-server? What is the http status error code? 404 or 500 ?

it's firebaseauth route that create the firebase custom auth. See here: https://github.com/Tiledesk/tiledesk-server/blob/master/routes/firebaseauth.js When the agent signin into the dashboard "firebaseauth/signin" method is used. After that when the agent goes to...

tiledesk-ent packages are available only with the PRO or the Enterprise version of Tiledesk. These modules are optional and do not affect operation of the product.

@mibrahim-cequens i replied to your email

TileDesk communicates with Chat21 via WebHook. See here:https://github.com/chat21/chat21-cloud-functions/blob/master/docs/setup_options.md#support-mode

please attach the stack trace.

try to update your chat21-cloud-function code. https://github.com/chat21/chat21-cloud-functions

Cloud Functions now send different Click_action for each devices (ios, android, ionic): This is the code: https://github.com/chat21/chat21-cloud-functions/blob/master/functions/push-notification.js var clickAction = "NEW_MESSAGE"; var icon = "ic_notification_small"; if (platform=="ionic"){ clickAction = "https://support.tiledesk.com/chat/";...