Ameya Patil

Hi @artemisia-absynthium , if you can get us MSAL logs we can take a further look into why the crash happened.

>> So if we ask our customer to use this new app which is a dedicated app for Intune, will it solve the conditional access policy issue (the original issue...

Hi, @jeff-dialpad you can add personal account in Authenticator using the '+' button in the Authenticator app located at top-right in the accounts list view : https://support.microsoft.com/en-us/account-billing/add-personal-microsoft-accounts-to-the-microsoft-authenticator-app-92544b53-7706-4581-a142-30344a2a2a57