akseerali

Results 31 comments of akseerali

Hi @volodymyr-babak Please find attached the docker-compose configuration and edge log file. [tb-edge.log](https://github.com/thingsboard/thingsboard-edge/files/11529994/tb-edge.log) [docker-compose.txt](https://github.com/thingsboard/thingsboard-edge/files/11530019/docker-compose.txt)

Hi @volodymyr-babak, I have observed another issue that might be related to this problem. Today the Cloud is unable to send the RPC requests to Devices connected to Edge even...

Hi @volodymyr-babak No, it's not showing RPC call in the Downlinks section. ![image](https://github.com/thingsboard/thingsboard-edge/assets/35078099/96398373-1563-458d-81ca-1cc0344db7ce)

Thanks a lot @volodymyr-babak for the support. Our team will now go with the Customer Portal. Please note that in the docker compose file attached in [link](https://github.com/thingsboard/thingsboard-edge/issues/57#issuecomment-1556980661), I have add...

Hi @volodymyr-babak, We upgraded the TB Edge to version 3.5; however, this did not resolve the issue of sending the RPC request to Edge from Cloud. After this, we re-assigned...

Hi @volodymyr-babak, The NO_ACTIVE_CONNECTION RPC call to Device error appeared again when we tried to send the server RPC requests to Edge today. The issue is once again cleared after...

Hi @volodymyr-babak, Thanks for the information and efforts. I have double-checked the Downlinks tab under the Edge details option, and no RPC Call Event action was observed due to this...

Hi @volodymyr-babak, We have only one edge entity in our system and the device is only assigned to this edge. I have few other observations regarding the error. In our...

Hello @volodymyr-babak, Today the postgres container is showing an error after updating and upgrading some file in the Ubuntu system. Could you please mention how to clear this issue? I...

Hi @volodymyr-babak, Please find attached the postgres container logs. [postgres-container-logs.txt](https://github.com/thingsboard/thingsboard-edge/files/11818075/postgres-container-logs.txt) I have noticed that an old postgres container (used for upgrading the PE Edge from 3.4 to 3.5) was somehow...