aadeshmindtickle

Any updates on this issue?

Any update for this issue ?

@karimMourra https://cf-ap1.mindtickle.com/1093787813831792498/1579496201862/1093787813831792498/1572603149592/1093787813831792498/1571736012130/1093787813831792498/1568886519847/1093787813831792498/1568885040713/1093787813831792498/1154689112662666565/1564134739_VOS1Video.mp4/thumb/mp4-00001.png?Policy=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__&Signature=GJDwa8Fb5kVi4s9Ie4JIXySHMx-~DEHd4Ud1Ntms3VPtBKg~Tygt7kL1aPmXlMklU24YCrFbGmVO5btqB9jjvpN~sLfjoUdgXT7W0J22n~Dv4anvEP4fTJMS31hp9W7GXX1uxbvfziVKOvQw8L--eluS1DpKRE3-lvgeUQ9TD6A_&Key-Pair-Id=APKAJRHSQBGT5CW7P2CA

No luck for me still. Interestingly it appears when I turn off the network. The thumb image appears with message "No internet connection available". I tried support portal for other...

@karimMourra I have provided the details on the support ticket and they have acknowledged the issue and escalated to mobile team.