bileto
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Probesys
The ergonomic ticketing tool for managing your Help Desk.
## Related issue(s) https://github.com/Probesys/bileto/issues/562 ## How to test manually ## Checklist - [ ] code is manually tested - [ ] permissions / authorizations are verified - [ ] interface...
We're actually working on a new design for Bileto. This should be done for the 1.0. I'll share the mockups when they'll be finished.
A closed ticket is definitely closed and nothing can happen anymore in such ticket. It is similar to a lock.
This may be useful to search tickets, or do statistics.
As a **tech**, I want to **transfer tickets from an organization to another**, So **I can fix an error of assignation, or keep the tickets of an organization that I...
As **technical**, I want to **add observers to a ticket**, so **the problem can be followed by other people (e.g. the requester's hierarchy).**
As **technical**, I want to **link tickets with each other**, so **I can reference and close duplicated or related tickets with one action.** Requirements / comments: - linked tickets can...
As **assigned**, I want to **receive a notification when one of my tickets is updated** So **I'm informed about the tickets which need my attention.** Requirements / comments: - notifications...
As **technical**, I want to **plan a ticket intervention**, so **I can detail what I will do, plan the spent time and have an event in my calendar.** Requirements /...
## Problem Agents may have to work "on-call" (i.e. outside of their standard work hours). They need to list these times, recorded as "spent times" in Bileto, in order to...