bileto
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Probesys
The ergonomic ticketing tool for managing your Help Desk.
## User story As a **commercial**, I want to **receive a notification when a contract is about to end** So **I can manage the business relationship with my customer peacefully...
Today, generating migrations is tedious: https://github.com/Probesys/bileto/blob/main/docs/developers/entity.md#migrations Things could be improved in incremental steps: 1. test on the CI that new migrations are not to generate (problem: there is always a...
Following https://github.com/Probesys/bileto/issues/333 > I've done the upgrade, but there is still a bunch of deprecation warnings. Most of them come from dependencies so I'll have to wait for the projects...
Related to https://github.com/Probesys/bileto/issues/149 At the moment, errors happening during an upload are rendered via a JavaScript `alert` popup ([see code](https://github.com/Probesys/bileto/blob/main/assets/javascripts/controllers/message_documents_controller.js)). This is a bit ugly while good enough as a...
Related to https://github.com/Probesys/bileto/issues/149 It was easier to allow uploading only one file, but I think it could be great to allow several files to be uploaded. It should not be...
Related to https://github.com/Probesys/bileto/issues/149 As a technician, I want to block some uploaded images and files so that I can hide useless files such as images in the signature of the...
As **technical**, I want to **be warned if I assign a ticket to myself while another user does the same**, so **we are sure to not work at the same...
## Overview Today, when a user answers to an email, the initial message is included. This clutters the ticket thread. I don't want a system too smart that would detect...
Follow-up of https://github.com/Probesys/bileto/issues/43 ## User story As an admin, I want to allow any user to create a ticket, so that I can help users for any service that I...
Follow-up of https://github.com/Probesys/bileto/issues/7 I didn't implement search based on dates because it's a bit more work. At least two qualifiers should be added: `created:` and `updated:`. I’d like to support...