Marco Borla

This issue still be valid. Today I found again a customer that result has created ticket from online webpage. How is possible as I have captcha and how this account...

This is something you need explain to me, not me to you. I have no custom form just https://helpdesk.peopleinside.it/it/usr/create-ticket/ Your user interface doesn't give IP info, time and date of...

Also today I have customer empty   You need add some logs or something to let me understand more how account is created. Right now admin cannot know...

I really want help with this as I feel not safe until this issue is not explained or fixed by you. @papnoisanjeev I hope a future version, next new version...

I added some details that can regard also this issue in the ticket #25126

New captcha has been added. I'm closing this for now and let's see if happen again in the new version V -1.0.13

Issue again happened. I found in clients profile active, created by the web interface with a not valid email address. What kind of bug do you have or what kind...

Date issue reported here: https://github.com/uvdesk/community-skeleton/issues/326#issuecomment-769044887 Just maybe related to this request.

I tested again in the same existing ticket a second operator reply. The operator reply has been sent. All customer replies was added to the ticket but no email notification...

Seems workflow stop to work in this particular case where user reply to a ticket with a different email address. Not only no email alert is sent to the operator...