Marco Borla

**I tested without** the Extra security extension required field seems work, with the extension active seems required fields are not working. I was surprised to never be able to reproduce...

Hey freescout-helpdesk, thank you! Thanks for keeping the discussion opened also when you was not able to reproduce and for request more info's. Thanks for fixing this.

I see that the first workflow that alert by email and add the label > 1 hour overdue worked. When the Workflow is trigger maybe the waiting time is deserted....

Issue confirmed. Asap I will post screenshot.

         As you can...

Recently my issue about workflow https://github.com/freescout-helpdesk/freescout/issues/3761 has been closed but from my test, also with the latest update, the issue still exist. Workflow are still not working.

I still have this issues and it's very strange. All workflow work except for SLA and ticket closure. SLA workflow works only for the first SLA after the first time...

I have to confirm this issue. I created a test MailBox just to test better this BUG. The test Mail Boxes has no workflow setup so I setup the following...

Hi, Ciao Peter (netlane), thank you for your reply! > Hello, I think you misunderstood "tags". A tag is a single word only, so "in lavorazione" is actually 2 tags...

I'm asking if I can use "in_lavorazione" so replace the space with the underscore character. Will this work to be only one tag? I have to test this.