Niijimasama

Found my problem. Tickets were being generated successfully but initial threads were not generated in the database. Current solution has been to identify the tickets and manually create threads for...

I had the same issue. Run the command `composer dump-env prod` at your uvdesk root directory in your production server. A file .**env.local.php** will be generated. Try running your application...

Was this file **.env.local.php** generated? This error **Uncaught Symfony\Component\DependencyInjection\Exception\ServiceNotFoundException: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UVDesk\ApiBundle\Providers\ApiCredentials"** shows a high chance that you have a security configuration...

You should install it in dev mode then switch to dev mode after completing installation. I have not used that docker repo. I used https://hub.docker.com/r/webkul/uvdesk

Not yet. If occurs because in the Mailbox Service does not have the exception to handle a situation where the ticket header is generated but the thread is not. I...

This is great, and thank you. I will definitely try it. My initial approach was to try and modify the mailbox service i.e. /vendor/uvdesk/mailbox-component/Services/MailboxService.php 453 I thought of capturing the...

5 day feedback: Issues has disappeared so far. No childless tickets. Will give further feedback on/by 22nd June 2024 after a larger test dataset.

25th June 2024, issue has completely disappeared so far.