GRajwani

Hi @tnaber , No it does not happen often but we have encounter this issue whenever the card holder name has special characters means 3-4 times and in our system...

Hi @tnaber , Any fixes for this issue because I again got the same issue or any temporary fix which I can perform to cater this. Please let me know....

Hi, Well i have no fix for the moment. But yes it calls the unserialize function in Magento which then produce an error. I believe your fix will treat this...

Hi, I am currently using php version 7.3.26 and adyen version 7.3.7. `[2022-05-20 06:46:05] AdyenLoggerTest.ADYEN_NOTIFICATION_CRONJOB: {"entity_id":"62719","pspreference":"WS6CS6CZH37DPK52","merchant_reference":"DODIT00038144","event_code":"AUTHORISATION","success":"true","payment_method":"mc","amount_value":"38200","amount_currency":"EUR","reason":"150487:3050:12\/2024","live":"true","additional_data":"a:70:{s:32:\"fraudCheck-25-CVCAuthResultCheck\";s:1:\"0\";s:48:\"fraudCheck-75-PaymentDetailCarteBancaireRefCheck\";s:1:\"0\";s:33:\"fraudCheck-29-LiabilityShiftCheck\";s:1:\"0\";s:36:\"fraudCheck-63-TransactionAmountCheck\";s:1:\"0\";s:30:\"fraudCheck-8-ShopperEmailUsage\";s:1:\"0\";s:39:\"fraudCheck-64-TransactionAmountVelocity\";s:1:\"0\";s:30:\"fraudCheck-6-ShopperIpRefCheck\";s:1:\"0\";s:49:\"fraudCheck-52-DistinctPaymentDetailUsageByShopper\";s:1:\"0\";s:43:\"fraudCheck-57-BillingAddressDeliveryAddress\";s:1:\"0\";s:27:\"fraudCheck-2-CardChunkUsage\";s:1:\"0\";s:22:\"billingAddress.country\";s:2:\"IT\";s:11:\"fraudOffset\";s:1:\"0\";s:55:\"fraudCheck-54-DistinctSharedPaymentDetailUsageByShopper\";s:1:\"0\";s:30:\"fraudCheck-77-EmailSyntaxCheck\";s:1:\"0\";s:17:\"fraudManualReview\";s:5:\"false\";s:31:\"fraudCheck-3-PaymentDetailUsage\";s:1:\"0\";s:12:\"shopperEmail\";s:25:\"[email protected]\";s:27:\"fraudCheck-7-ShopperIpUsage\";s:2:\"10\";s:16:\"shopperTelephone\";s:10:\"3331579158\";s:43:\"fraudCheck-46-DistinctCountryUsageByShopper\";s:1:\"0\";s:51:\"fraudCheck-53-DistinctSharedShopperIpUsageByShopper\";s:1:\"0\";s:13:\"fundingSource\";s:7:\"PREPAID\";s:16:\"shopperReference\";s:49:\"DODIT00038144dc4718bb-5c2b-480d-857b-9714e7ecd124\";s:40:\"fraudCheck-55-ShopperAuthorisedFrequency\";s:1:\"0\";s:48:\"fraudCheck-50-DistinctShopperEmailUsageByShopper\";s:1:\"0\";s:38:\"fraudCheck-48-ChargebackCountByShopper\";s:1:\"0\";s:9:\"avsResult\";s:17:\"3 AVS unavailable\";s:28:\"fraudCheck-74-EmailNameCheck\";s:1:\"0\";s:43:\"fraudCheck-41-PaymentDetailNonFraudRefCheck\";s:1:\"0\";s:35:\"fraudCheck-56-ShopperReferenceCheck\";s:1:\"0\";s:9:\"shopperIP\";s:12:\"172.30.31.25\";s:15:\"totalFraudScore\";s:2:\"20\";s:31:\"fraudCheck-79-BinAttackRefCheck\";s:1:\"0\";s:10:\"expiryDate\";s:7:\"12\/2024\";s:33:\"fraudCheck-65-EmailDomainRefCheck\";s:1:\"0\";s:11:\"shopperName\";s:15:\"Erica Siorpaes \";s:21:\"billingAddress.street\";s:22:\"Localit\u00e0 Brite de Val\";s:36:\"fraudCheck-15-IssuingCountryReferral\";s:1:\"0\";s:33:\"fraudCheck-37-ShopperDetailsUsage\";s:2:\"10\";s:34:\"fraudCheck-26-ShopperEmailRefCheck\";s:1:\"0\";s:40:\"fraudCheck-47-BlockedCardsUsageByShopper\";s:1:\"0\";s:7:\"cardBin\";s:6:\"533862\";s:52:\"fraudCheck-51-DistinctShopperReferenceUsageByShopper\";s:1:\"0\";s:28:\"fraudCheck-4-HolderNameUsage\";s:1:\"0\";s:17:\"acquirerReference\";s:12:\"214006104525\";s:28:\"fraudCheck-13-IssuerRefCheck\";s:1:\"0\";s:38:\"fraudCheck-10-HolderNameContainsNumber\";s:1:\"0\";s:45:\"fraudCheck-70-ShopperConsecutiveRefusalsCheck\";s:1:\"0\";s:18:\"cardIssuingCountry\";s:2:\"IT\";s:36:\"fraudCheck-69-AutomatedReferralCheck\";s:1:\"0\";s:6:\"150487\";s:15:\"fraudResultType\";s:5:\"GREEN\";s:14:\"cardHolderName\";s:38:\"Erica ","done":"0","processing":true,"error_count":"4","error_message":"[5\/20\/22, 8:42 AM]: Unable to unserialize value,...

Hi, For this order reference, I can see in the adyen_notifcation table, the error_message column has value `[5/24/22, 4:24 PM]: Unable to unserialize value, string is corrupted. [5/24/22, 4:25 PM]:...

Hi, I checked the mysql database collation and it is utf8_general_ci, I tried to change to utf8mb4_unicode_ci, still it does not work. Can you please suggest which collation or which...

Hi, Can you please let me know the settings on the database collation or other settings, we tried to change to collation utf8mb4_unicode_520_ci, still the issue is the same ?...

Hi, Yes the issue still continue despite changing the collation and character set. I have now disabled special characters to be pasted in the cardholdername to avoid this issue