DeepikaBalaga

In-addition to the above query, we have 2 more pointers: 1. **Account basis reproducibility**: Issue is reproduced only with one account for 10/10 re-trails and with other accounts Audible is...

> Hi @DeepikaBalaga, sorry, the logs you provided does not contain enough information for further investigation. Would it be possible to attach the full DEBUG9 log from the SDK? Hi...

> Hi @DeepikaBalaga, sorry, the logs you provided does not contain enough information for further investigation. Would it be possible to attach the full DEBUG9 log from the SDK? Thanks...

Dear @kclchan , Thanks for waiting, please check the attached DEBUG9 logs captured. Help us to either resolve this issue or support us to analyze the root cause from the...

> Hi @DeepikaBalaga The latest log you provided shows that the client is not connected to Alexa yet. It appears there is an issue with registration as well: > >...

Dear @mvelegon-amzn @kclchan , Please check the below attached DEBUG9 logs for this issue. Let me know for any further information from our end. As this is a long time...

@womw , Thanks for the update. **just for information, please note that this issue is getting reproduced only with one account - [email protected]** We have verified with other accounts and...

Hi @womw , Please check the below logs attached below:: [A10_audibleLogs.txt](https://github.com/alexa/avs-device-sdk/files/5140088/A10_audibleLogs.txt) We are observing this issue only on one account only with username [email protected] Please help us to solve if...

Hi @womw , @kclchan , @mvelegon-amzn , Please let us know for any updates on this issue and confirm whether it's any account related issue or not. Thanks!

Hi team, Thanks for the message. I'm not sure about the issue as I left earlier organization. I'll surely forward this email and let them know to reproduce the issue....