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Could not connect to Google Drive at this time

Open beausoleilmo opened this issue 10 months ago • 7 comments

I've been trying to connect Google Drive for 2 days an it won't connect.

I'm wondering if there is something I need to change on Google Drive's side to be able to use it on OSF.

I see that I'm supposed to see the folders like in the tutorial, but I just get the 'Could not connect to Google Drive at this time'

https://help.osf.io/article/213-connect-google-drive-to-a-project

Any thoughts on this?

beausoleilmo avatar Feb 05 '25 03:02 beausoleilmo

Hi @beausoleilmo,

We've been in communication with Google recently about re-verification of our Google Drive OAuth application, which I suspect is what's causing this issue for you. We should have this resolved within the next two weeks. Thank you for your patience, and apologies for the trouble.

mfraezz avatar Feb 05 '25 20:02 mfraezz

Thanks for the update!

beausoleilmo avatar Feb 05 '25 23:02 beausoleilmo

@beausoleilmo, I believe this should be resolved for you now, as we've received affirmation for our app re-verification. Please confirm.

mfraezz avatar Feb 12 '25 17:02 mfraezz

I don't know if this is a related issue, but when I try to connect with my google drive account, my drive blocks OSF automatically:

Image

bryan-harter avatar Feb 12 '25 23:02 bryan-harter

@bryan-harter Don't know how you got that message, but this is what I was suspecting. Also, I still get the 'Could not connect to Google Drive at this time. Please try again later.' . So I guess this is related.

beausoleilmo avatar Feb 13 '25 02:02 beausoleilmo

@bryan-harter, that was due to a scope misconfiguration since app re-verification, and should no longer generate that error message. However, it appears that our GDrive is more limited in functionality since that re-verification process was completed, and in most circumstances can only manage files created through OSF, not existing ones on Drive. We've identified two potential paths to resolving that, but don't have an estimated completion date yet.

@beausoleilmo, if you're still receiving that message, could you write in to our Support Team at [email protected] ? They should be able to help resolve it.

mfraezz avatar Feb 13 '25 19:02 mfraezz

I do see that it is working now, thanks!

And yes I also saw that I could only work with files that were uploaded via OSF. I couldn't tell if that was a feature or a bug. Good to know that it is a bug!

bryan-harter avatar Feb 13 '25 21:02 bryan-harter

Seems like the issue was resolved. If you have any recurring problems contact [email protected].

Johnetordoff avatar Jul 22 '25 18:07 Johnetordoff