scorpfromhell
scorpfromhell
What if we already have a web based chat system for the call center agents? How do we connect to the Bot so that a human handoff is possible?
What you are asking for Amit is the whole live chat platform. You could build it using SignalR as the chathub. We have put in nearly three years of efforts...
While the first one is definitely easier and helpful, the second one will be useful for situations where the whole thing needs to be disconnected / airgapped from any internet/SaaS...