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Published 20 hours ago • verified publisher icon zulip

Windows: unable to install 5.9.1 or 5.9.2

Open bsureshkrishna opened this issue 2 years ago • 3 comments

Hi,

Since 5.9.1 (and also for 5.9.2) of Zulip app, trying to run the installer hangs in between with an error message saying "unable to close Zulip" etc.. also happens if done right after restarting, without a Zulip app running. I have tried running the installer directly, and also via the Zulip app, no difference. Also unable to uninstall the existing Zulip 5.9.0, again get the same error..

This is in Windows 11 Home.

Any suggestions ?

Thanks !

bsureshkrishna avatar Apr 22 '22 22:04 bsureshkrishna

OK... could fix by manually deleting Zulip installation folder and then reinstalling.. but looks like, for me, automatic update is broken right now. Thanks !

bsureshkrishna avatar Apr 22 '22 22:04 bsureshkrishna

OK... could fix by manually deleting Zulip installation folder and then reinstalling.. but looks like, for me, automatic update is broken right now. Thanks !

I just had the same problem going from 5.9.0 to 5.9.3 . Manually deleting the installation folder and its content allowed for the Installation to continue passed the point where it attempts to close Zulip and fails even though it is not running already.

Skgland avatar May 22 '22 16:05 Skgland

Just had the same problem again going from 5.9.3 to 5.9.5. Same workaround worked for me.

Skgland avatar Mar 07 '23 21:03 Skgland