ZeroTier Desktop Ui gets instantly terminated (windows 11)

[Someone1201alt]

Whenever I try to launch ZeroTierOne via taskbar/start/as an administrator it gets terminated ~1 second later, the icon in the bottom left of the screen appears for the same amount of time, then disappears. There is no good reason for this as my antivirus reported nothing to me anyway and I have administrator perms on the computer I am useing.

[MrutyunjayPatel]

Hi, Same issue with me also, the icon comes up and disappears, with waiting for service

Tried cli to with administrator rights Disabled antivirus , Disabled firewall

C:\ProgramData\ZeroTier\One>zerotier-one_x64.exe
zerotier-one_x64.exe: unable to start service (try -h for help)

C:\ProgramData\ZeroTier\One>zerotier-one_x64.exe -v
1.12.2

C:\ProgramData\ZeroTier\One>zerotier-one_x64.exe -I
zerotier-one_x64.exe: unable to install service: CreateService failed

C:\ProgramData\ZeroTier\One>zerotier-one_x64.exe  -U
zerotier-one_x64.exe: unable to start service (try -h for help)

zeroitier service is running in windows checked TaskManager

Edition Windows 11 Pro Version 22H2 Installed on ‎30-‎12-‎2022 OS build 22621.2428 Experience Windows Feature Experience Pack 1000.22674.1000.0

also the run from command line hangs at this point ,
Have to close the command terminal Ctrl-C does not responds.

C:\ProgramData\ZeroTier\One>zerotier-one_x64.exe  -C
Starting Control Plane...
Starting V6 Control Plane...

Noticed in event viewer

Log Name:      System
Source:        Service Control Manager
Date:          26-10-2023 16:17:38
Event ID:      7011
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MBP-DELL
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ZeroTierOneService service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7011</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2023-10-26T10:47:38.9948086Z" />
    <EventRecordID>54946</EventRecordID>
    <Correlation />
    <Execution ProcessID="1236" ThreadID="21632" />
    <Channel>System</Channel>
    <Computer>MBP-DELL</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">30000</Data>
    <Data Name="param2">ZeroTierOneService</Data>
  </EventData>
</Event>

Thanks and regards Mrutyunjay

[runalsh]

same problem, windows 11 23h2

[kurumiflower]

still the same issue, win11 23h2 build 22631.2715

[laduke]

Might have reproduced this.

Can you : (stop the zerotier system sevice) go to Start menu → All Programs → Accessories → System Tools → Resource Monitor → Network → Listening Ports

Is something using 9993/TCP?

then go to the Services Manager and stop "IP Helper"

then start zerotier (does it work now?)

then restart IP Helper

this will help confirm it's the same issue. Don't know what's triggering it yet.

[blueveryday]

as same with you. you will check the vistual network adapt, There is no vistual network adapt for zerotier. this is the reason, but I have no idea to resolve it.

[kyerlasswell]

We've seen this in our environment too on some systems.

We are troubleshooting two affected systems on Windows 10 22h2 19045.4046. We just successfully remediated it on these by using the 1.6.6 installer then updating to the current version.

As a workaround, you can uninstall and give that a shot. You can find the 1.6.6 .msi here.

[runalsh]

@kyerlasswell thank you! its working!

[MrutyunjayPatel]

hi , its working ok,

Edition Windows 11 Pro Version 23H2 Installed on ‎30-‎12-‎2022 OS build 22631.3155 Experience Windows Feature Experience Pack 1000.22684.1000.0

Thanks and Regards [image: ] Mrutyunjay B Patel

On Wed, 6 Mar 2024 at 02:44, runalsh @.***> wrote:

@kyerlasswell https://github.com/kyerlasswell thank you! its working!

— Reply to this email directly, view it on GitHub https://github.com/zerotier/ZeroTierOne/issues/2149#issuecomment-1979646242, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQG5HVBGKRWPJMDCXG5WKKDYWYYT5AVCNFSM6AAAAAA6AS43HWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZZGY2DMMRUGI . You are receiving this because you commented.Message ID: @.***>

[runalsh]

Another solution from https://discuss.zerotier.com/t/windows-ui-crash-solution/18719

I ran in to this as well. A solution that worked for me was to delete the authtoken.secret from it’s location in the users directory: C:\Users<User>\AppData\Local\ZeroTier\One. I think my token was from an older install. Either way after deleting the file the GUI started to work again.

[tienthanh2509]

Same for me, try and it worked!

remove file C:\Users<user>\AppData\Local\ZeroTier\authtoken.secret

Another solution from https://discuss.zerotier.com/t/windows-ui-crash-solution/18719

I ran in to this as well. A solution that worked for me was to delete the authtoken.secret from it’s location in the users directory: C:\Users<User>\AppData\Local\ZeroTier\One. I think my token was from an older install. Either way after deleting the file the GUI started to work again.