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Intermittent SSL_connect returned=1 errno=0 state=error: sslv3 alert handshake failure errors

Open georgemabey opened this issue 2 years ago • 6 comments

Hi team,

Since moving from Ruby v 2.5.1 to 2.7.5 we've seen a spike in these error messages from this library.

Is this a known issue or should we be on an earlier Ruby version?

georgemabey avatar Jun 27 '22 09:06 georgemabey

Thank you, we'll be investigating this. What is your particular subdomain name?

ecoologic avatar Aug 26 '22 05:08 ecoologic

Hi @georgemabey - quick check, do you still have this issue?

ecoologic avatar Oct 04 '22 00:10 ecoologic

I am facing the same issue. SSL_connect returned=1 errno=0 peeraddr=162.159.138.6:443 state=error: sslv3 alert handshake failure. Looks like this is happening since I got a global oauth. Not sure if linked.

adriennhem avatar Nov 10 '22 09:11 adriennhem

Thank you @adriennhem - we have this on our TODO list but the work has not been scheduled yet.

ecoologic avatar Nov 23 '22 00:11 ecoologic

We are finally getting some momentum around this issue.

In preparation, could we please ask for details to reproduce this issue?

Thank you.

ecoologic avatar Nov 29 '22 00:11 ecoologic

@georgemabey - have you tried our latest gem release? Do you still experience this issue? If so, can you please provide the steps to reproduce?

ecoologic avatar Apr 05 '23 01:04 ecoologic