Can't Authenticate

[johnrs]

Hi.

I just installed HINT Control on my Pixel 2. Unfortunately, I’m not able to authenticate with it.

I also have the T-Mobile app. It does work with my Sagemcom FAST 5688W 5G Gateway.

Question: Is the app trying to connect via the Ethernet address or via WiFi? It didn’t ask me for an IP address or for a SSID. I used the Ethernet password, since it wouldn’t make much sence to connect via WiFi, since I want to disable it!

But I’m wondering how you would have discovered the Ethernet address, because I have my own router behind it. So the Sagencom is not the LAN’s gateway IP.

Confused,

John

[zacharee]

What error is it giving you when you try to log in?

The password is the same whether you're connected over Ethernet or WiFi. Your router automatically handles requests to 192.168.12.1 and forwards them to the gateway.

[johnrs]

OK on the IP address. Duh! 😊

It says “Unauthorized”.

John

John Souvestre    New Orleans LA, USA    504-454-0899

From: Zachary Wander @.> Sent: 2023-05-30, Tue 10:21 To: zacharee/ArcadyanKVD21Control @.> Cc: John Souvestre @.>; Author @.> Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

What error is it giving you when you try to log in?

The password is the same whether you're connected over Ethernet or WiFi. Your router automatically handles requests to 192.168.12.1 and forwards them to the gateway.

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[zacharee]

Make sure you're typing the password in correctly. If you changed it through the official app during setup, it won't be the one on the label.

[johnrs]

I did change it. It’s in my LastPass and I use it to log in from my PC.

John

John Souvestre    New Orleans LA, USA    504-454-0899

From: Zachary Wander @.> Sent: 2023-05-30, Tue 10:31 To: zacharee/ArcadyanKVD21Control @.> Cc: John Souvestre @.>; Author @.> Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Make sure you're typing the password in correctly. If you changed it through the official app during setup, it won't be the one on the label.

— Reply to this email directly, view it on GitHub https://github.com/zacharee/ArcadyanKVD21Control/issues/2#issuecomment-1568647092 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLKQ2VELKFWYAMEXY3ZWCLXIYHFBANCNFSM6AAAAAAYUEXX3Q . You are receiving this because you authored the thread. https://github.com/notifications/beacon/ABLKQ2RX4FDGURODNZ6DDDDXIYHFBA5CNFSM6AAAAAAYUEXX3SWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTS5P6T3I.gif Message ID: @.*** @.***> >

[zacharee]

Press the eye icon next to the password field and make sure it's been pasted correctly.

Zachary Wander

On May 30, 2023, 11:34 AM -0400, John Souvestre @.***>, wrote:

I did change it. It’s in my LastPass and I use it to log in from my PC.

John

John Souvestre New Orleans LA, USA 504-454-0899

From: Zachary Wander @.> Sent: 2023-05-30, Tue 10:31 To: zacharee/ArcadyanKVD21Control @.> Cc: John Souvestre @.>; Author @.> Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Make sure you're typing the password in correctly. If you changed it through the official app during setup, it won't be the one on the label.

— Reply to this email directly, view it on GitHub https://github.com/zacharee/ArcadyanKVD21Control/issues/2#issuecomment-1568647092 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLKQ2VELKFWYAMEXY3ZWCLXIYHFBANCNFSM6AAAAAAYUEXX3Q . You are receiving this because you authored the thread. https://github.com/notifications/beacon/ABLKQ2RX4FDGURODNZ6DDDDXIYHFBA5CNFSM6AAAAAAYUEXX3SWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTS5P6T3I.gif Message ID: @.*** @.***> >

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[johnrs]

Already did and verified it 3 or 4 times.

John

John Souvestre    New Orleans LA, USA    504-454-0899

From: Zachary Wander @.> Sent: 2023-05-30, Tue 10:35 To: zacharee/ArcadyanKVD21Control @.> Cc: John Souvestre @.>; Author @.> Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Press the eye icon next to the password field and make sure it's been pasted correctly.

Zachary Wander

On May 30, 2023, 11:34 AM -0400, John Souvestre @.*** mailto:***@***.*** >, wrote:

I did change it. It’s in my LastPass and I use it to log in from my PC.

John

John Souvestre New Orleans LA, USA 504-454-0899

From: Zachary Wander @.*** mailto:***@***.*** > Sent: 2023-05-30, Tue 10:31 To: zacharee/ArcadyanKVD21Control @.*** mailto:***@***.*** > Cc: John Souvestre @.*** mailto:***@***.*** >; Author @.*** mailto:***@***.*** > Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Make sure you're typing the password in correctly. If you changed it through the official app during setup, it won't be the one on the label.

— Reply to this email directly, view it on GitHub https://github.com/zacharee/ArcadyanKVD21Control/issues/2#issuecomment-1568647092 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLKQ2VELKFWYAMEXY3ZWCLXIYHFBANCNFSM6AAAAAAYUEXX3Q . You are receiving this because you authored the thread. https://github.com/notifications/beacon/ABLKQ2RX4FDGURODNZ6DDDDXIYHFBA5CNFSM6AAAAAAYUEXX3SWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTS5P6T3I.gif Message ID: @.*** mailto:***@***.*** @.*** mailto:***@***.*** > >

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[zacharee]

Does your password have special characters like & or %?

Zachary Wander

On May 30, 2023, 11:39 AM -0400, John Souvestre @.***>, wrote:

Already did and verified it 3 or 4 times.

John

John Souvestre New Orleans LA, USA 504-454-0899

From: Zachary Wander @.> Sent: 2023-05-30, Tue 10:35 To: zacharee/ArcadyanKVD21Control @.> Cc: John Souvestre @.>; Author @.> Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Press the eye icon next to the password field and make sure it's been pasted correctly.

Zachary Wander

On May 30, 2023, 11:34 AM -0400, John Souvestre @.*** mailto:***@***.*** >, wrote:

I did change it. It’s in my LastPass and I use it to log in from my PC.

John

John Souvestre New Orleans LA, USA 504-454-0899

From: Zachary Wander @.*** mailto:***@***.*** > Sent: 2023-05-30, Tue 10:31 To: zacharee/ArcadyanKVD21Control @.*** mailto:***@***.*** > Cc: John Souvestre @.*** mailto:***@***.*** >; Author @.*** mailto:***@***.*** > Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Make sure you're typing the password in correctly. If you changed it through the official app during setup, it won't be the one on the label.

— Reply to this email directly, view it on GitHub https://github.com/zacharee/ArcadyanKVD21Control/issues/2#issuecomment-1568647092 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLKQ2VELKFWYAMEXY3ZWCLXIYHFBANCNFSM6AAAAAAYUEXX3Q . You are receiving this because you authored the thread. https://github.com/notifications/beacon/ABLKQ2RX4FDGURODNZ6DDDDXIYHFBA5CNFSM6AAAAAAYUEXX3SWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTS5P6T3I.gif Message ID: @.*** mailto:***@***.*** @.*** mailto:***@***.*** > >

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[johnrs]

No. I use just LC, UC, numbers. Too many oddities with special characters. 😊

I have to run. Have a early lunch meeting. Will be back in a few hours. Perhaps just best to wait and see if anyone else has the problem or not.

Oh, and I remembered to disable my VPN on the phone. It doesn’t let me talk to the LAN by default.

John

John Souvestre    New Orleans LA, USA    504-454-0899

From: Zachary Wander @.> Sent: 2023-05-30, Tue 10:40 To: zacharee/ArcadyanKVD21Control @.> Cc: John Souvestre @.>; Author @.> Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Does your password have special characters like & or %?

Zachary Wander

On May 30, 2023, 11:39 AM -0400, John Souvestre @.*** mailto:***@***.*** >, wrote:

Already did and verified it 3 or 4 times.

John

John Souvestre New Orleans LA, USA 504-454-0899

From: Zachary Wander @.*** mailto:***@***.*** > Sent: 2023-05-30, Tue 10:35 To: zacharee/ArcadyanKVD21Control @.*** mailto:***@***.*** > Cc: John Souvestre @.*** mailto:***@***.*** >; Author @.*** mailto:***@***.*** > Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Press the eye icon next to the password field and make sure it's been pasted correctly.

Zachary Wander

On May 30, 2023, 11:34 AM -0400, John Souvestre @.*** mailto:***@***.*** mailto:***@***.*** >, wrote:

I did change it. It’s in my LastPass and I use it to log in from my PC.

John

John Souvestre New Orleans LA, USA 504-454-0899

From: Zachary Wander @.*** mailto:***@***.*** mailto:***@***.*** > Sent: 2023-05-30, Tue 10:31 To: zacharee/ArcadyanKVD21Control @.*** mailto:***@***.*** mailto:***@***.*** > Cc: John Souvestre @.*** mailto:***@***.*** mailto:***@***.*** >; Author @.*** mailto:***@***.*** mailto:***@***.*** > Subject: Re: [zacharee/ArcadyanKVD21Control] Can't Authenticate (Issue #2)

Make sure you're typing the password in correctly. If you changed it through the official app during setup, it won't be the one on the label.

— Reply to this email directly, view it on GitHub https://github.com/zacharee/ArcadyanKVD21Control/issues/2#issuecomment-1568647092 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLKQ2VELKFWYAMEXY3ZWCLXIYHFBANCNFSM6AAAAAAYUEXX3Q . You are receiving this because you authored the thread. https://github.com/notifications/beacon/ABLKQ2RX4FDGURODNZ6DDDDXIYHFBA5CNFSM6AAAAAAYUEXX3SWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTS5P6T3I.gif Message ID: @.*** mailto:***@***.*** mailto:***@***.*** @.*** mailto:***@***.*** mailto:***@***.*** > >

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[synchronster]

Hi Zachary,

I own the Arcadyan gateway and can confirm the app is also having a hard time authenticating my credentials. I d'led to both my phone (Pixel 6) and an Amazon Fire tablet that has Playstore access. (Both are unrooted) I did change my pw from the sticker on the gateway to a simple one that I know I can remember. It did work on the tablet once but once it closed and I opened it again, it did not. (it also comes up with an error string that says something with 'bad path' and your name.)

I verified at work that my correct pw does have a symbol char, a '!' at the end. I will try this again when I get back home tonight. I suggest you do it like the app since I only needed the credentials 1 time. Now, the T-mobile app never asks for credentials, even when I uninstall or do version updates.

So the one time it did work, I must say, your app looks promising. I like the layout and the feature that auto updates the metrics although I tried changing it to 1 second update and it only seems to want to work at 5000 (I assume thats 5000ms = 5 sec). It seems all you can do so far is toggle the wifi radios and band steering which default to on which is how the Gateways are set up at factory. I'm not interested in using my router yet and turn off the radios but I would like to set my 5G to either n71 or n41 band on demand. Will that ever work with your app? What does Band steering do when you turn it off?

Thanks in advance, Good job so far!

[zacharee]

Hi Zachary,

I own the Arcadyan gateway and can confirm the app is also having a hard time authenticating my credentials. I d'led to both my phone (Pixel 6) and an Amazon Fire tablet that has Playstore access. (Both are unrooted) I did change my pw from the sticker on the gateway to a simple one that I know I can remember. It did work on the tablet once but once it closed and I opened it again, it did not. (it also comes up with an error string that says something with 'bad path' and your name.)

I verified at work that my correct pw does have a symbol char, a '!' at the end. I will try this again when I get back home tonight. I suggest you do it like the app since I only needed the credentials 1 time. Now, the T-mobile app never asks for credentials, even when I uninstall or do version updates.

So the one time it did work, I must say, your app looks promising. I like the layout and the feature that auto updates the metrics although I tried changing it to 1 second update and it only seems to want to work at 5000 (I assume thats 5000ms = 5 sec). It seems all you can do so far is toggle the wifi radios and band steering which default to on which is how the Gateways are set up at factory. I'm not interested in using my router yet and turn off the radios but I would like to set my 5G to either n71 or n41 band on demand. Will that ever work with your app? What does Band steering do when you turn it off?

Thanks in advance, Good job so far!

Can you share a screenshot of the error you see? I have the Arcadyan gateway and I'm unable to reproduce the login issues.

The app is designed to save the credentials by default on a successful login. It should automatically use them on subsequent launches. If the authentication fails, it doesn't save anything.

My password contains a + sign but otherwise only lowercase letters. Is the ! the only non-letter character in your password? It's possible it's not being encoded correctly when the app is trying to authenticate.

To change the refresh period you have to put the new duration in the text field and then press the checkmark at the end of the field to apply it.

As for cellular band locking, we'd need to find an API for that, if there even is one. There are no mentions of any API for band locking in the official app or in any sources online I can find, so if it exists it hasn't been found. Without that, it's not possible to lock bands.

The "Band Steering" option is for WiFi, not cellular. When it's enabled, the gateway will try to keep client devices on the 5GHz band when possible and request they only fall back to 2.4GHz if they either don't support 5GHz or they're too far away.

[johnrs]

Follow up: I have a friend who also has T-Mobile Home Internet. He has the Arcadyan gateway. He was able to use the app on his Samsung phone with no problem.

[alphawave415]

FWIW, just logged in successfully using app on Chromebook, Arcadyan. Cheers

[synchronster]

Just a FYI that I tried authenticating again on the Pixel 6 and this time it didn't do anything. I tried several times but it just sat there, no 'Not authorized' or error messages. Then I force stopped the app, ran it again, and it took me to the main screen and has been working ever since. I tried the reboot this morning and it works good (it became 5G N71 overnite and rebooting adjusted to N41). Also, there's no way to toggle the checkmark when changing the refresh rate It just grays out when you clear the field. But something IS happening when I make it faster. There's a spinny circle at the top and the values don't update. Right now, I adjusted to 1800 but it still looks like 5 second updates.

[zacharee]

Put in a new value and press the checkmark to apply it. It will always be pressable as long as there's a valid number in the field.

[Cobra003]

I just installed this app on a no-name chines tablet (the Only android device I have). I have the fast 56888W gateway. When I try to connect I get "Failed to connect to /192.168.12.1:80" I get basically the same result trying to go through Chrome.

Any help or direction would be appreciated. Thanks

[Cobra003]

I did a factory reset and still used the same password but I was able to get in. :)

[zacharee]

Anyone still getting the unauthorized error, can you use a sniffer tool like Package Capture on Android or Wireshark on desktop to record the full request and response data for the authentication?

I can only think there's some sort of encoding issue with the token generated, but I don't know what it would be.

[johnrs]

Unfortunately, Google Play tells me "This app is not available for your device". Odd since it's a Pixel 2 running Android v.11 and the app only needs v.5. I do see some others, however. tPacketCapture is also "not available", but either PCAPdroid or NetCapture will install. Any preference?

btw - I am able to ping 192.168.12.1 with no problem.

[zacharee]

Any tool will work as long as it can pick up the request headers and body.

[johnrs]

I used NetCapture. The initial connection seems to go fine, returning lots of info about the gateway. But I am still not able to log in. I am getting a very different form of error message from your app: Unauthorized {"result": {"statusCode":401,"error":"AuthorizationError","message":"Not Authorized, Access token is missing or invalid"}}

When I look at the capture, the Request Body contains username and password - both correct. The Response Body contains the message above, which appears in the app.

[zacharee]

Can you send me full logs? You can email me if you want.

[johnrs]

Problem solved! It turns out that the Sagemcom Gateway reverted to the default admin password. It managed to do this without logging me out of the T-Mobile app. Go figure!

I found this out by manually logging out of the T-Mobile app, then logging back in. It used the stored credentials and failed. I typed in the changed password and it failed. Then I typed in the default password and it worked. So I changed the password again. Then I tried the HINT app with the changed password (the one I had been using all along) and it worked just fine.

Finally, I rebooted the router and checked to see that the changed password was still working. AOK.

The Sagemcom only allows you to turn off 1 of the WiFi's. HINT initially showed that both were on. Regardless, after using the app to turn them both off - there are now both off. Great!

Thanks much for your help. I apologize for the Sagemcom foul-up at my end.

Side note: The vertical screen size is a bit too large. it doesn't seem to allow for the on-screen Android button row at the bottom.

[BuckeyeFlier]

Hello, I’ve read through all these comments but I too seem to have the same problem. I am unable to login through the app. I am using the HintControl app through Test Flight on iOS. I receive the following error.

Socket timeout has expired [url=http://192.168.12.1/login_app.cgi, socket_timeout=unknown] ms

Any thoughts to this?

Thanks!

Edit: I’m using the Nokia 5G Gateway

Edit2: I factory reset my Gateway and still cannot login with the default admin password.

[zacharee]

Hello, I’ve read through all these comments but I too seem to have the same problem. I am unable to login through the app. I am using the HintControl app through Test Flight on iOS. I receive the following error.

Socket timeout has expired [url=http://192.168.12.1/login_app.cgi, socket_timeout=unknown] ms

Any thoughts to this?

Thanks!

Edit: I’m using the Nokia 5G Gateway

Edit2: I factory reset my Gateway and still cannot login with the default admin password.

Questions:

1. Are you on the same local network as the gateway? Remote connections aren't possible.
2. Does the official T-Mobile Internet app work?
3. What device and iOS version are you using?

[BuckeyeFlier]

Hello, I’ve read through all these comments but I too seem to have the same problem. I am unable to login through the app. I am using the HintControl app through Test Flight on iOS. I receive the following error. Socket timeout has expired [url=http://192.168.12.1/login_app.cgi, socket_timeout=unknown] ms Any thoughts to this? Thanks! Edit: I’m using the Nokia 5G Gateway Edit2: I factory reset my Gateway and still cannot login with the default admin password.

Questions:

1. Are you on the same local network as the gateway? Remote connections aren't possible.
2. Does the official T-Mobile Internet app work?
3. What device and iOS version are you using?

1. Yes, the same local network.
2. Yes the app works.
3. I am on an iPhone 12 running iOS 16.5.

[dbcorbin]

I just tried Hint on my M1 mac. The sagecomm gateway is attached by ethernet to my home network. I did not change the admin password. Hint fails to authenticate screenshot of the error says:

Unauthorized {status==401 headers==[content-length=[121], date=Fri,30 jun 2023 22:27.27 GMT],server-[lightpd/1.4.59]] requestHeaders==[Accept=[application/json],Accept-Charset=[UTF-8]] requestBody=={"username":"admin","password":"***"} requestUrl==http://192.168.12.1/TMI/v1/auth/login requestMethod==POST {"result":{"statusCode".401,"error?:AuthorizationError","message":"Not Authorized, Access token is missing or invalid"}}

Any hints about what to do?

[dbcorbin]

just got in. I had changed the wifi password but didn't think it changed the admin password. randomly tried the my wifi password and it worked. Fascinating

[BrianDvich]

MacOS program user: Also had the authentication error: "Not Authorized, Access token is missing or invalid"...tried the OEM/out of box "Admin" PW and that worked. PW was reset with a firmware update?? I had changed it to my own PW back in February. Anyway I am in now...thanks for the software! Q: does turning off the Wi-Fi radios with your software really turn them off or just hide the SSID(s)? I live where outside temps are 108 degrees+ lately and the room I keep the T-mobile gateway in is in the low 80's to save on A/C elec. bills! Trying to keep gateway internal temps down by turning off the WiFi radios...I have a wired connection and separate MESH routers. Thanks again!

[rmat103]

Hello, I have the same failure to authenticate error message as dcorbin. Intel Mac, Arcadian gateway, I haven’t made any changes to the username or passwords. Please advise. Thank you.

[LuckyBogey]

I have same problem. Cannot authenticate. Can some help?