post payload truncated if it contains an and symbol

[laserfox]

example:

params = { 'content' : { 'Subject' : 'Janet & John', 'Text' : 'hello all, } }

the Subject in params is truncated and RT only receives the 'Janet'

[heresandyboy]

I'll try this when I get home, but does the ampersand need to be encoded, URL encoding would be "%26" or html encoded with "&" without the quotes obviously. I'll do some testing in the next hour and get back to you.

[heresandyboy]

Hmm the coments box changed my html encoded ampersand back to &, so its " & amp ; " without the spaces. But I bet you knew that already.

[laserfox]

Not sure if it is related, or similar, but z4r closed a similar issue 3 months ago here:

https://github.com/z4r/python-rtkit/issues/34

this was concerning content that contained a semicolon rather than an and symbol

On 25/02/14 18:30, heresandyboy wrote:

Hmm the coments box changed my html encoded ampersand back to &, so its " & amp ; " without the spaces. But I bet you knew that already.

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Reply to this email directly or view it on GitHub: https://github.com/z4r/python-rtkit/issues/37#issuecomment-36041046

[heresandyboy]

Sorry it took so long to get around to this. I tested HTML encoding the ampersand and still experienced truncating in the subject, but not in the body strangely. I discovered that URL Encoding the '&' as %26 resulted in the correct subject being set. Like so:

params = { 'content': { 'Queue': 'Test Queue' , 'Subject': 'Janet %26 John', 'Text': 'Hello all.', } }

That resulted in a new ticket with 'Janet & John as the subject. So its clear the subject payload needs to be URL Encoded, having a look at the issue you mentioned above, this should have been covered by the use of urllib.quote in forms.py I had a go at fixing it but not quite there yet, and its bed time, I'll be happy to take a look tomorrow.

In the mean time, you can do the following to work around the problem:

params = { 'content': { 'Queue': 'Test Queue' , 'Subject': urllib.quote('Janet & John'), 'Text': 'Hello all.', } }

Results in a new ticket with 'Janet & John' as the subject and no truncating. :)