Help with ArubaOS8 - Prompt

[PinaGuilherme]

Hey everyone,

My devices have a virtual controller and all the prompts from some closed issues that i tried, didn't work.

Now the message is: not matching configured prompt (?-mix:^(([\w\s-]+))?\s*[[^]]+]\s*[#>]\s?$) and i'm not familiar with ruby.

[marmack95]

Test our prompt with this website, with the flavor "PRCE < PHP7.3" wich seems to be the more similar with Ruby.

[PinaGuilherme]

could you help me please?

when i connect to the virtual controller i receive this:

show tech-support and show tech-support supplemental are the two most useful outputs to collect for any kind of troubleshooting session.

APLNU02#

i tried to match the APLNU02# part with ^[A-Za-z0-9]+[#]$ but doesn't work, i need to match the expression above too?

[marmack95]

I don't have this type of device. Take a look to the extended_sonicwall model i put here. Your extended model must be similar to the 8 first line: you have just to replace the prompt '/^[A-Za-z0-9]+[#]$/'.

[PinaGuilherme]

I tried your prompt, but i still receive the message not matching configured prompt