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[BUG] Sengled E21-N1EA reporting not supported

Open cdybdahl opened this issue 3 years ago • 4 comments

Describe the bug

Attempting to pair a Sengled E21-N1EA results in an "unsupported" message in the log, despite the device listed as supported : here

Z2M assistant picks up the device/model number but with a "NO COMPONENTS" message.

To Reproduce

Steps to reproduce the behavior:

  1. Put z2m in pairing mode
  2. Turn on light bulb

Expected behavior Device is successfully paired,

Steps I took to try resolve the problem

Updated to latest version of hass.io addon. Moved bulb closer to coordinator. Restarted Z2M service several times. Restarted server several times. Manually removed entry from database.db, attempted to re-pair, restarted HA and Z2M.

Screenshots

image image

Installation

  • Version of Zigbee2Mqtt: 1.18.1-1
  • Version of Zigbee2MqttAssistant: 0.3.157
  • Installation type (HASS.IO, Docker...): HASS.IO
  • Docker version + CPU type (amd64, arm arm64...):

Pertinent logs

Zigbee2MQTT:warn 2021-07-03 09:42:17: Device '0xb0ce1814001860b1' with Zigbee model 'E21-N1EA' and manufacturer name 'sengled' is NOT supported, please follow https://www.zigbee2mqtt.io/how_tos/how_to_support_new_devices.html

Additional context

From database.db: {"id":20,"type":"EndDevice","ieeeAddr":"0xb0ce1814001860b1","nwkAddr":3526,"manufId":4448,"manufName":"sengled","powerSource":"Mains (single phase)","modelId":"E21-N1EA","epList":[1],"endpoints":{"1":{"profId":260,"epId":1,"devId":258,"inClusterList":[0,3,4,5,6,8,768,1794,2821,64515,64516,64529,64531],"outClusterList":[25],"clusters":{"genBasic":{"attributes":{"modelId":"E21-N1EA","manufacturerName":"sengled","powerSource":1,"zclVersion":3,"appVersion":38,"stackVersion":55,"hwVersion":1}}},"binds":[],"configuredReportings":[],"meta":{}}},"appVersion":38,"stackVersion":55,"hwVersion":1,"zclVersion":3,"interviewCompleted":true,"meta":{},"lastSeen":1625323337010}

cdybdahl avatar Jul 03 '21 15:07 cdybdahl

I'm hitting the same issue

jasonbrooks avatar Aug 17 '21 21:08 jasonbrooks

I had forgotten about this -- and I think the question is more appropriate for the main zigbee2mqtt project anyway.

In any case, switching to the edge version of zigbee2mqtt worked for me. If suggest pairing your bulb(s), then switching to the edge build.

I've since moved on to ZHA in Homeassistant but the edge build supports the Sengled bulbs.

cdybdahl avatar Aug 17 '21 21:08 cdybdahl

I'm getting this issue now. Did anyone find a fix?

rjmcfadd avatar Jan 30 '22 01:01 rjmcfadd

Still getting this issue.

edmundmiller avatar Mar 29 '23 02:03 edmundmiller