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Published 20 hours ago • verified publisher icon yenoiwesa

Unknown user error

Open stevehoek opened this issue 1 year ago • 2 comments

Hi, I'm having trouble getting this plugin to login to my Somfy Tahoma account. I keep getting this:

[17/03/2023, 09:15:06] [Connexoon] Failed to get device list {
  errorCode: 'RESOURCE_ACCESS_DENIED',
  error: "Unknown user : '[email protected]'"
}
[17/03/2023, 09:15:06] [Connexoon] Could not initialise platform, will retry in 5 min

I've tried all the values for the Service config I can login just fine at https://www.somfysystems.com/en-us/tahoma-account

Is there any way to see more debug output to understand what may be going wrong?

stevehoek avatar Mar 17 '23 13:03 stevehoek

Hey @stevehoek could you show me what service you listed in your platform configuration for the plugin? Seems like you are from the US so the default service value of ConnexoonRTS (for Australia) won't work for you. Try setting "service": "TaHomaUSA"

yenoiwesa avatar Mar 18 '23 23:03 yenoiwesa

thanks, worked for me when using service: Connexoon instead of service: ConnexoonRTS.

acoifman avatar Mar 21 '23 19:03 acoifman