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[Better Errors] Connectivity tool suggestions & resolution

Open Ecarrion opened this issue 1 year ago • 1 comments

NOTE Define error messages and share them with the other platform


After the connectivity tool has finished running let's offer some suggestions to the user so they can continue their trouble shoot journey.

No Internet connection

  • [ ] Tell them to check they have an active internet connection

Can't reach wpcom servers

  • [ ] Show some sort of internal error message
  • [ ] Show contact support button

Can't reach direct site

  • [ ] Tell them to contact their host

Can't reach the site via the jetpack tunnel

  • [ ] Offer jetpack troubleshoot guide
  • [ ] Tell them to contact their host

Ecarrion avatar Feb 14 '24 04:02 Ecarrion

🚫 Please add a type label (e.g. type: enhancement) and a feature label (e.g. feature: stats) to this issue.

dangermattic avatar Feb 14 '24 04:02 dangermattic