[Facebook for WooCommerce] Product Sets does not sync to Commerce Manager

[1dr0]

🔎 Isolate the bug

• [X] I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
• [X] I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

I could not sync my Product Sets, created on my Woo store, using Facebook for WooCommerce, to show on my Commerce Manager.

🚶‍♀️ Steps to reproduce

1. Added the title and description and mapped to the WC product category.
2. Added a description and Google product category to the Product Category.
3. Facebook for WooCommerce → Product Sync and manually synced.

✔️ Expected behavior

I expected the Product Sets to appear on Facebook Commerce Manager.

🗃 Logs

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WordPress Environment

WordPress address (URL): https://woo-superbly-thoughtful-artisan.wpcomstaging.com Site address (URL): https://woo-superbly-thoughtful-artisan.wpcomstaging.com WC Version: 8.3.0.20 REST API Version: ✔ 8.3.0.20 WC Blocks Version: ✔ 11.3.1 Action Scheduler Version: ✔ 3.6.4 Log Directory Writable: ✔ WP Version: 6.3.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔

Server Environment

Server Info: nginx PHP Version: 8.2.11 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/1.1.1n

SUHOSIN Installed: – MySQL Version: 10.4.28-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 8.3.0.20 WC Database Prefix: wp_ Total Database Size: 13.22MB Database Data Size: 7.86MB Database Index Size: 5.36MB wp_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Post Type Counts

attachment: 55 customize_changeset: 2 jetpack_migration: 2 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 mailpoet_page: 1 nav_menu_item: 3 page: 16 post: 1 product: 25 product_variation: 15 revision: 9 shop_bogof_rule: 1 shop_order: 3 wp_global_styles: 3 wp_navigation: 2 wp_template: 3

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (9)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3 Facebook for WooCommerce: by Facebook – 3.1.2 WordPress.com Editing Toolkit: by Automattic – 4.1679 Gutenberg: by Gutenberg Team – 16.8.1 Jetpack: by Automattic – 12.8-a.1 Layout Grid: by Automattic – 1.8.4 Page Optimize: by Automattic – 0.5.4 WooCommerce Payments: by Automattic – 6.6.2 WooCommerce: by Automattic – 8.3.0.20

Inactive Plugins (27)

AutomateWoo: by WooCommerce – 6.0.7 AutomateWoo - Refer A Friend Add-on: by WooCommerce – 2.7.11 Avalara AvaTax: by Avalara – 2.6.1 Crowdsignal Forms: by Automattic – 1.7.0 Crowdsignal Polls & Ratings: by Automattic Inc. – 3.0.11

Google Listings and Ads: by WooCommerce – 2.5.10 MailPoet: by MailPoet – 4.34.0 MailPoet Premium: by MailPoet – 4.34.0 Pinterest for WooCommerce: by WooCommerce – 1.3.12 Redirection: by John Godley – 5.3.10 TikTok: by TikTok – 1.2.1 Woo AI: by WooCommerce – 0.5.0 WooCommerce Australia Post Shipping: by WooCommerce – 2.5.7 WooCommerce Brands: by WooCommerce – 1.6.61 WooCommerce Canada Post Shipping: by WooCommerce – 2.8.4 WooCommerce EU VAT Number: by WooCommerce – 2.8.8 WooCommerce FedEx Shipping: by WooCommerce – 3.8.5 WooCommerce Gift Cards: by WooCommerce – 1.16.6 WooCommerce Google Analytics Integration: by WooCommerce – 1.8.8 WooCommerce Min/Max Quantities: by WooCommerce – 4.1.1 WooCommerce Product Add-ons: by WooCommerce – 6.5.0 WooCommerce Product Recommendations: by WooCommerce – 3.0.3 WooCommerce Royal Mail: by WooCommerce – 3.0.1 WooCommerce Shipment Tracking: by WooCommerce – 2.4.1 WooCommerce Shipping & Tax: by WooCommerce – 2.3.7 WooCommerce UPS Shipping: by WooCommerce – 3.5.7 WooCommerce USPS Shipping: by WooCommerce – 4.7.5

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php object-cache.php: Memcached

Must Use Plugins (1)

WP.com Site Helper: by –

Settings

API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔

WC Pages

Shop base: ❌ Page visibility should be public Cart: #46 - /cart/ Checkout: #159 - /checkout-classic/ My account: #48 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Storefront Version: 4.5.3 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: /wordpress/plugins/woocommerce-accelerated-frequency/8.3.0.20/packages/woocommerce-blocks/templates/notices/error.php /wordpress/plugins/woocommerce-accelerated-frequency/8.3.0.20/packages/woocommerce-blocks/templates/notices/notice.php /wordpress/plugins/woocommerce-accelerated-frequency/8.3.0.20/packages/woocommerce-blocks/templates/notices/success.php

WooPayments

Version: 6.6.2 Connected to WPCOM: Yes WPCOM Blog ID: 224603300 Account ID: ❌ Not connected Logging: Disabled

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js navigation new-product-management-experience product-virtual-downloadable settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-10-27 01:31:40 +00:00 Options: ✔ Notes: 69 Onboarding: skipped

Action Scheduler

Canceled: 2 Oldest: 2023-10-12 01:32:51 +0000 Newest: 2023-10-25 10:05:18 +0000

Complete: 855 Oldest: 2023-10-12 01:32:51 +0000 Newest: 2023-10-26 03:13:15 +0000

Failed: 93 Oldest: 2023-10-12 01:33:55 +0000 Newest: 2023-10-26 03:12:25 +0000

Pending: 7 Oldest: 2023-10-26 03:14:25 +0000 Newest: 2023-10-27 01:12:00 +0000

Status report information

Generated at: 2023-10-26 03:13:19 +00:00 `

[sukafia]

I investigated this here p1698290218139939-slack-C7U3Y3VMY and here p1698288534727239-slack-C3NCP7ZJ6 but couldn't replicate it. It's possible the issue might be limited to specific installations.

[sukafia]

@rawdreeg could you see if you can replicate the issue on a fresh setup? i.e., new site and new Facebook for WooCommerce connection. Dani and I narrowed it down to new FB connections.

[rawdreeg]

Thanks @sukafia, I will have a look on a fresh set up

[rawdreeg]

I have tried reproducing this on a fresh setup without luck. This will require some time to investigate. I marked as needs investigation.