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Published 20 hours ago • verified publisher icon woocommerce

Missing or Incorrect Data

Open hagedigital opened this issue 4 years ago • 5 comments

🔎 Isolate the bug

I'm running the latest version of WooCom, WordPress and the FB Plugin but when I'm trying to sync products it allows some to appear but others I'm getting an Missing or Incorrect Data error in my FB catalogue.

I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce. I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

Screen Shot 2020-12-18 at 1 44 59 pm

##🚶‍♀️ Steps to reproduce Syncing products across to Facebook from my site. Note I actually have another store that is experiencing the same issue with variable products.

✔️ Expected behavior

For the products to work after 30 minutes of processing "Missing or Incorrect Data" but I've waitied weeks with no results.

Error in FB: Missing or Incorrect Data This error may appear for up to 30 minutes after you make your updates. Product Not Visible: visibility Product should be visible for Facebook to show it to users.

🗃 Logs

I can email these

hagedigital avatar Dec 18 '20 03:12 hagedigital

I have exactly the same issue

Facebook for Woocommerce: Version 2.2.0 Woocommerce 4.7.1 WPML 4.4.6 (marked to sync one language only)

ventouris avatar Dec 30 '20 11:12 ventouris

Hi, I'm having same problem. Does someone know how to solve it?

getovics avatar Feb 18 '21 14:02 getovics

Same problem here too. I changed the SKU number of a product which was already in Facebook catalogue. Then the product got synced twice because of the different SKU numbers. I deleted both version, the issue still persists. I cleared the Facebook metadata on the product page too.

DavidTheSimon avatar Feb 19 '21 22:02 DavidTheSimon

me too,most of the products has variants and i guess it has something to do with that caue if i go and manually edit a product with that issue,while removing the check box of the variant on the last section of the edit,the product is ready please help me cause i cant manually edit all the products

Nicholasonebron avatar Feb 22 '21 17:02 Nicholasonebron

Okay so, they never fixed this. But I found my own solution using an alternative plugin to upload a custom feed to a Facebook Catalog. I used CTX Feed Pro and disabled the variations from uploading to Facebook. I also deleted the additional images to prevent the products from being rejected. For the pixel I used PixelMySite. Both are working flawlessly now. It's disappointing that I had to use unofficial plugins to fix issues Facebook hasn't addressed for years. I'm a developer and have never had the Facebook for WooCommerce plugin work correctly upon uploading variation data. So glad I could find a solution for my clients, small businesses that rely on these giants (who don't seem to care).

hagedigital avatar Mar 19 '21 01:03 hagedigital