fig icon indicating copy to clipboard operation
fig copied to clipboard

Confirmation email never comes

Open marcelo-tm opened this issue 2 years ago • 3 comments

I'm trying to setup Fig on my macbook pro 2017 (intel), so I get to the step that I need an confirmation code sent by email, but the email never comes...

marcelo-tm avatar May 18 '22 13:05 marcelo-tm

Hi @marcelo-tm, thanks for reporting this issue

Two things to follow up here:

  1. Can you try running fig login in your terminal?

  2. Can you check your spam folder and see if the email was sent there?

rahulsarathy avatar May 20 '22 00:05 rahulsarathy

It is the same here. I have tried many times and have checked my spam folder, but haven't received the confirmation email.

GuoXiaoyang avatar May 29 '22 02:05 GuoXiaoyang

Updated fig to newest version in brew but still no confirmation email. Spam folder checked. Why to login? I can't remember I had done this before?

SimpelMe avatar Aug 12 '22 12:08 SimpelMe

We were having some issues with our authentication server during the time of this creation, but they have since been fixed. Are you still running into this issue?

rahulsarathy avatar Aug 31 '22 18:08 rahulsarathy

It's working now. Ticket can be closed.

SimpelMe avatar Sep 01 '22 09:09 SimpelMe

Thanks for submitting this report and helping us out!

rahulsarathy avatar Sep 14 '22 18:09 rahulsarathy

Unfortunately, this issue is present again now. I am unable to login into my account since no email ever comes.

odonckers avatar Nov 07 '22 15:11 odonckers