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Something went wrong when trying to open Settings window

Open thomasverleye opened this issue 2 years ago • 3 comments

Description:

When I try to open fig settings window I see the UI loading and after a few seconds I see a "Something went wrong :(" text with a Try again button.

Screenshot

Details:

OS Fig Shell
macOS 12.3.1 (21E258) 1.0.57 /bin/zsh
fig diagnostic

Fig Diagnostics

Fig details:

  • Fig version: Version 1.0.57 (B440) [U.S.]
  • Bundle path: /Applications/Fig.app
  • Autocomplete: true
  • Settings.json: true
  • Accessibility: true
  • Number of specs: 0
  • Symlinked dotfiles: false
  • Only insert on tab: false
  • Keybindings path:
  • Installation Script: true
  • PseudoTerminal Path: /Users/thomasverleye/.yarn/bin:/Users/thomasverleye/.config/yarn/global/node_modules/.bin:/Users/thomasverleye/.nvm/versions/node/v16.4.1/bin:/opt/homebrew/bin:/opt/homebrew/sbin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/usr/local/MacGPG2/bin:/Library/Apple/usr/bin:/Users/thomasverleye/.fig/bin:/Users/thomasverleye/.local/bin
  • SecureKeyboardInput: false
  • SecureKeyboardProcess:

Hardware Info:

  • Model Name: MacBook Pro
  • Model Identifier: MacBookPro17,1
  • Chip: Apple M1
  • Cores: 8 (4 performance and 4 efficiency)
  • Memory: 16 GB

OS Info:

  • macOS 12.3.1 (21E258)

Environment:

  • User Shell: /bin/zsh
  • Current Directory: /Users/thomasverleye/Sites/REDACTED
  • CLI Installed: true
  • Executable Location: /Users/thomasverleye/.fig/bin/fig
  • Current Window ID: 20170/% (com.apple.Terminal)
  • Active Process: zsh (82714) - /dev/ttys010
  • Environment Variables:
    • TERM=xterm-256color
    • TERM_SESSION_ID=7010CAE0-D063-4AAA-B433-5FFDCA7177F3
    • PATH=/Users/thomasverleye/.yarn/bin:/Users/thomasverleye/.config/yarn/global/node_modules/.bin:/Users/thomasverleye/.nvm/versions/node/v16.4.1/bin:/opt/homebrew/bin:/opt/homebrew/sbin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/usr/local/MacGPG2/bin:/Library/Apple/usr/bin:/Users/thomasverleye/.fig/bin:/Users/thomasverleye/.local/bin
    • FIG_INTEGRATION_VERSION=8
    • FIG_TERM=1
    • FIG_TERM_VERSION=4.3.0
    • FIG_PID=82714

Integrations:

  • SSH: false
  • TMUX: false
  • iTerm: application is not present.
  • Hyper: application is not present.
  • Visual Studio Code: installed!
  • Docker: true

thomasverleye avatar May 02 '22 10:05 thomasverleye

Hey @thomasverleye! Can you try running fig login in the terminal and see if this resolves your issue?

cc @sullivan-sean

mschrage avatar May 02 '22 19:05 mschrage

@mschrage no dice :-(

thomasverleye avatar May 04 '22 11:05 thomasverleye

Exactly same issue for me, restarted multiple times, run fig login, fig doctor shows no issues. Same hardware as @thomasverleye it would appear, macOS 12.4.0.

nc-kaos avatar Aug 11 '22 12:08 nc-kaos

@nc-kaos could you right click, click inspect element and send us a screenshot of what the console says?

rahulsarathy avatar Aug 31 '22 18:08 rahulsarathy

We now display the error on the page which should help with debugging, please open another issue if you still have this.

grant0417 avatar Sep 14 '22 18:09 grant0417