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Published 20 hours ago • verified publisher icon wireapp

Wire Webapp as well as Wire-Android lower the volume of / mute other applications when receiving a message, pauses playback for a few seconds for some applications

Open Leza89 opened this issue 2 years ago • 6 comments

Hello,

Wire-Webapp and Wire-Desktop lower the volume of all other applications when the notification tune for a received message is played. It even pauses the playback in Windows Media Player.

Needless to say: This is really annoying.

I haven't found a setting to turn this behaviour off.. is it a bug?

This happens on:

  • Wire-Webapp in Vivaldi on Windows 7 SP 1 64bit, fully updated
  • Wire-Desktop on Windows 7 SP 1 64bit, fully updated

Addendum: I tried it on Ubuntu 20.04 LTS with the wire-desktop application and the issue does not exist. It seems to be a Windows (7?) specific issue.

Edit: It also happens on Android where it mutes other messengers while one is in a video call, for example.

Leza89 avatar Mar 14 '22 18:03 Leza89

It happens at my system and that of a collegue as well. Both Windows 10 Enterpise 22H1, Wire for Web Version 2022.02.22.08.56. On our end, in addition of muting / pausing other apps for several seconds, the microphone is activated as well. The pausing acts as if the pause button is pressed. Media players, Youtube etc. all stop playing. It even mutes a running Wire Web Session

0x4bit avatar Mar 28 '22 11:03 0x4bit

Thank you for sharing this. The issue appearing on Windows 10 as well gives me some hope that this might be addressed one day. Today's update did not fix the issue, sadly.

Leza89 avatar Mar 30 '22 21:03 Leza89

Two months later the issue still persists. Can we please get a response? Is it known? Will it be addressed? Is it an issue that we can influence with our setup?

Leza89 avatar May 24 '22 17:05 Leza89

I have this problem too on MacOS.

J-Wick4 avatar Jun 13 '22 14:06 J-Wick4

It happens at my system and that of a collegue as well. Both Windows 10 Enterpise 22H1, Wire for Web Version 2022.02.22.08.56. On our end, in addition of muting / pausing other apps for several seconds, the microphone is activated as well. The pausing acts as if the pause button is pressed. Media players, Youtube etc. all stop playing. It even mutes a running Wire Web Session

Further observation: the playback pauses because windows switches the headset to the hands-free profile. It does that because the microphone gets activated. Choosing a built in micro instead of the headset's one mitigates the problem.

My company chose another platform, so that's my last comment on this issue.

0x4bit avatar Aug 23 '22 17:08 0x4bit

Follow-up: This also causes third party messenger apps to lower the volume or even mute a currently ongoing videocall when wire receives a message on Android.

Can we please get a developer statement on this? This is one of the most inconvenient "bugs" of wire.

Leza89 avatar Apr 22 '23 17:04 Leza89